Is my meter faulty?

Level 92

meldrewreborn

19-12-22

@retrotecchie @Mailman

Smart metering brings with it problems that need to be solved, currently by contacting customer services, and that diminishes service on other issues. Some things, like a tariff refresh request surely could be an online action! There are probably more.
we’re only halfway there as yet so the position is likely to worsen before it gets better.
but if people can link in their own minds that each flick of the on switch carries a cost ( downstream if on a credit meter, in advance if on prepayment) then something of benefit has been achieved.
I am convinced that the benefits from smart metering , if they exist, will not ever be really visible to consumers because they will come in so gradually that it will be part of business as usual over time.

Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and think the smart meter programme is a waste of our money. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.

Level 92

retrotecchie

19-12-22

@meldrewreborn

Even an online tariff push request would only solve a wait on the phone or a delay to an email response. Soneone at E.On's end would still need to deal with DCC to request such an update. Now, if DCC had any customer facing presence and an online action went directly to them, I see a benefit. OFGEM and the energy industry as a whole are ultimately in charge of the smart metering fiasco so they should be taking ownership of this particular issue and not the suppliers.

Last edited by retrotecchie; 19-12-22 at 09:01.

Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.

Level 10

RedBeard89

19-12-22

Originally Posted by retrotecchie

@RedBeard89

Still rocking a check meter, or have they finished testing?

Still on the check meter - waiting for someone to attend and remove it...

Level 92

retrotecchie

19-12-22

@RedBeard89

Meter engineers seem to be spread very thinly right now. The cold snap has been killing prepay meters like no-one's business. At least while it's in place your other meter should be sending more sensible readings. Little wins...

Level 92

meldrewreborn

19-12-22

@retrotecchie

If a customer had to log in to request the tariff update it would be secure. The request has to come VIA eon.next not DCC, because the DCC doesn't store many things, but only transmits them - and it certainly doesn't have tariffs from all suppliers.

tHINK OF dcc AS A CONDUIT FOR DATA.

Level 10

RedBeard89

21-12-22

Originally Posted by retrotecchie

@RedBeard89

Meter engineers seem to be spread very thinly right now. The cold snap has been killing prepay meters like no-one's business. At least while it's in place your other meter should be sending more sensible readings. Little wins...

Ironically as my graph has shown - the installation of the check meter has caused the original meter to report accurate readings (in line with the check meter itself).

Level 92

retrotecchie

21-12-22

@RedBeard89

Which means that 'jiggling' the meter tails has 'fixed' the dodgy meter, or the check meter is having some other unexplained effect. Removal will possibly throw up insights. If they say there's nothing wrong with your meter upon removal, comparison of before and after readings will certainly flag something up.

Community Team

DebF_EONNext

06-09-23

Hey @RedBeard89,

I realise this is an old thread, however I was wondering how you got on after your check meter was removed, did you ever get to the bottom of it all?

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Level 10

RedBeard89

06-09-23

@DebF_EONNext

Hi DebF,

Unfortunately this is still ongoing and I'm struggling to receive a satisfactory response from E.ON Next.

The Check meter was removed on 7th June 2023. Since then I have had several 'adjustments' made to my account - which at one point stood at over -£2,000 in arrears.

The figure has now settled at =£1,625, which I've disputed multiple times as it's not consistent with my own detailed meter readings taken throughout this whole episode.

I had been told by one advisor back in July that the meter sat under Morrisons Data Services and was taking a long time to 'flow' back into E.ON. This was escalated to the Director's Field Office - but I never received an update.

Since then I have been continually asking for updates regarding my account - while receiving several urgent payment and debt requests for what I consider to be an inaccurate account balance.

I would be extremely grateful if you could help escalate my concerns as this will soon have been going on for over a year.

Kind regards,

RedBeard89

Community Team

DebF_EONNext

09-09-23

Hey @RedBeard89

Sorry to hear that it's still not been resolved 🙁 Have you raised a complaint? If not it may be worth asking for a complaint to be raised. You can find our complaints handling procedure 👉 here 👈

I hope this helps 😊