@meldrewreborn
We see that people get frustrated with customer service (it's not just in the energy industry either though, all customer services get hammered, more so at this time of year) however we supply millions of households and business' across the UK and in the grand scheme of things the majority are happy customers, of course there are some that fall through the cracks but we do what we can do make it right once it's brought to our attention and we try our best to prevent it happening again.
Our Energy Specialists are working flat out at the moment to keep people on supply and get through as many queries as they can, prioritising our most vulnerable customers. They continue to do this day in day out and they do it with a smile, all the while many of them are in the same situation as our customers. I think that it's important to remember that they are only human and there is only so much a person can do. So I personally would like to applaud 👏 our Energy Specialists for working as hard as they do!
On that note...
Q:What did one Christmas tree say to the other?
A: Lighten up 🎄✨
Last edited by DebF_EONNext; 16-12-22 at 13:16. Reason: Community Values
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
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Wondering about heat pumps? Check out this thread 👉 Air source heat pumps in winter: Busting the myth!
