I have recently discovered that I am being charged a higher rate to what I fixed my energy at in march, I have been told they can change my tariff now but they can’t correct previous bills is this correct?
im being charged
40 day rate
25 night rate
36 standing charge
it should be
31 day rate
14 night rate
38 standing charge
if you did get a fixed tariff back in March it should continue to be honoured, the introduction of the Energy Price guarantee did not increase prices in October but did tweak some prices down.
I suspect that your fix price deal was not put in place properly. You should make a complaint. Your bills can be adjusted to reflect the correct pricing back to March.
but we don’t have access to your account and can’t tell what has led to this situation.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Thank you, I have emailed eon This is the response
Thanks for getting in touch.
I'm more than happy to assist
Can you kindly send me a screenshot of the correct tariff but we can not withdraw your charges that you have used as we can correct it now.
Always here to help😊
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