I still have not received any vouchers can anyone help me
No electricity and no payments from the government energy grants
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- ebss voucher
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Level 9214-12-22@Marco
I'll try. You have a conventional prepay meter for you electricity, yes? You have to top up with a key?
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Level 9214-12-22Is it a smart meter or one that needs you to take a key to a payzone and top up the key?
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Level 914-12-22I need to take it to the shop to top up. But I've not received any vouchers as I've tried to tell them they have my address wrong. I've got the energy ombudsman investigating. I can't take no more -
Level 914-12-22They even left me with no electricity for over a week. Disgrace full. No hot water. No hot food nothing. I'm at my wit's end with it all
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Level 9214-12-22@Marco
The ombudsman will not entertain a complaint until you have gone through the proper procedures and have received a deadlock letter from E.On Next.
The only thing I can do from here is to flag @Beki_EONNext or @PeterT_EONNext and ask them to investigate the problem with the address on your account. Is your address completely wrong, a previous home or something, or just a minor error? -
Level 9214-12-22@Marco
Well, can you delete your last post to remove your address details first of all. I'll push as hard as I can on this for you when the staff are back in in the morning. I'd also be tempted to go and bang on the door of the other address as I suspect they may have got your vouchers, and possibly used them
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