No electricity and no payments from the government energy grants

Level 91

meldrewreborn

17-12-22

@Marco

I’m not understanding PAC code. If you have a supply linked to you which means you top up your meter, then that meter should be registered to your address and you, nobody else. I don’t see what the housing office has to do with it, her advice is, in my opinion, of no value.

it’s not the other person’s fault and you should be polite to her.

Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.

Level 9

Marco

17-12-22

@meldrewreborn its an mpann number and both are linked to her address. thats why 1 of my vouchers went to her house. she said if anymore vouchers goto her address shell bring them ul to me. eon next cant fix this. the housing assoation has to set my meter up with a new mpann number linked to my meter and my name.

Level 91

meldrewreborn

17-12-22

@Marco

I don’t know what sort of documentation prepayment customers get, but normally on mine there is a supply number, in an oval shaped ring or rectangle, with a big S before it. There are several boxes in the oval , but the bottom line is you MPAN. It is this, which is separate from you account number, which identifies your supply. Every meter has a unique MPAN.

Last edited by meldrewreborn; 17-12-22 at 14:38.

Level 91

meldrewreborn

17-12-22

@Marco

This is nothing to do with the housing office, you would be wasting your time (and theirs!) if you were to go to them.

Level 9

Marco

17-12-22

@meldrewrebornita the 2 mpann number are both.are registered at her house...mine and hers..that's why 1 of my vouchers went to her address. It's only the housing who can give my meter in my home its own mpann number. So that's what will get it fixed. So on Monday I'll be right at the housing association to get this fixed and gety vouchers sent to my flat

Level 92

retrotecchie

17-12-22

@Marco

The only people that can issue a MPAN are the local electricity distribution company.

If both meter MPAN numbers are registered o your neighbour, then E.On Next have simply made an error in their system and they would need to correct it. Your landlords will not be able to do anything.

Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.

Beki

17-12-22

@Marco can you ping me a picture of your meter here? Are your meters in a communal cupboard?

I have also message you privately 😊

Last edited by Beki; 17-12-22 at 17:51.

Level 9

Marco

17-12-22

Thank you Mark, I am well thank you, hope you are holding okay with all the stress.

---

In regards to the email, I would advise, at the beginning of the email, that you explain flat you are currently living in as well as your neighbour.

Then copy this bit to explain the situation:

---

Meter Point Administration Number (MPAN) is the same for above two mentioned flats, this one MPAN holds two meter serial numbers, one per each flat. E.ON Next cannot have two different accounts considering there is only one MPAN. This is causing a lot of issues to residents, such as staying off supply and not being able to get relevant help due to only one of those flats actually having an account.

Flat 10C does not exist on the National Data Base because it has a related meter to MPAN of other flat.

Please, to avoid this, create MPAN separately for flat 10C so their own account and registration can be completed. Thank you, please do this as an emergency priority due to weather and cold temperatures.

---

In regards to vouchers, I cannot disclose if and what has been issued to your neighbour as that is private information which we can reveal only to them, once they are available, ask them in regards to vouchers and check if any vouchers in your name have arrived, but as said, I belive this can only be sorted once your housing association resolves it.

Also, contact council in case housing association is not of help - do not give up as this will not be able to get resolved.

Beki

17-12-22

@Marco Who is this from and please can you send an image of your meter?

Level 9

Marco

17-12-22

@Beki_EONNext it is only the housing who can get my mpamm number put into my meter. Eon Next have told me this.