@meldrewreborn cheers pal
No electricity and no payments from the government energy grants
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- ebss
- ebss voucher
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Level 9115-12-22M does anyone here think 6-8 weeks for vouchers to be reissued is OK?
perhaps @Marco can tell us when he first reported missing vouchers.Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Level 9215-12-22@meldrewreborn
A better target would be 6 to 8 days...to reissue a voucher.
Response time to sort out an emergency credit or to fix/replace a faulty meter...3 to 4 hours according to Citizens AdviceLast edited by retrotecchie; 15-12-22 at 20:38.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Level 915-12-22@meldrewreborn about 2 and a half months ago I didn't have any electricity in my house for over a week and when I phoned the emergency. They said we don't supply you. There is so many different parts of this complaint that the energy ombudsman have started there investigating into it. -
Level 915-12-22@meldrewreborn about 6 to 8 weeks ago when I knew they'd stopped supplying my electricity as they said we don't supply you. But of course they did. And that was the emergency number I phoned. He just said we don't supply you and couldn't get me off the phone fast enough. Where was I meant to go from there. It's been a bloody nightmare and that's why the ombudsman are investigating the way they left me in as flat with no electricity for over a week. No hot food, no hot water, no heating bloody nothing. I'm furious with them and they can't even get my address correct to send me my energy vouchers.
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16-12-22
I do agree with you here, but it's a little more complicated as it comes from the gov, and not from Next directly and then there is the letter process...
We are looking into providing these vouchers via email but I haven't heard anything further since Monday about this. I'll keep checking back.
In the meantime @Marco, I'm really pleased to hear you have managed to get the voucher processed but I am sorry that it has the wrong address on it and for your experience when you moved into your property. To me, it seems like the two could be linked so I am going to pop you a message to clarify your details, check with the grid and database and we can see what's going on. 😊 -
Level 917-12-22@Beki_EONNext thank you very much for all your help. i xouldent havesone it all without all the help im receiving. from you lot. your great.
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Level 917-12-22@Beki_EONNext thank you. the ,2:meters have thw same pac code. butbit regisreted tonboth our flats but hers mainly. so i get nothing and she gets everything. i neen my meter given its own pac code rhen ill.getynvouchers somehow. i dont know the excatly setails about how it all works. x.
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Level 9117-12-22Marco
please do not post personal information here. It’s OK in a PM but not on the forum.
your property will have a separate coding for your address and nothing to do with the others in the block. It has to be so if you are getting billed for your energy. It’s the specific flat details that are not shown correctly in E.0n Next’s database, which is hopefully getting corrected soon. -
Level 917-12-22@meldrewreborn the woman downstaisr has 2 pac codes attached tonher meter. one my name thenothernher name. thatsbwhay its all going tonher house. i need my meter in my flatt to have a pac code with my name and address on nit. but she she says it can obly be be done at the housing office. ( and they dont like me.for complaining ) ..
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