@meldrewreborn no it's in my flat
No electricity and no payments from the government energy grants
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Level 9218-12-22@meldrewreborn
There will, in the building, be a service cupboard or duct where all utilities enter the building. There will usually be a distribution board where individual feeds to each flat are tapped off from. It is often the case in this sort of situations for the MPAN number for each individual supply to be marked up or tagged onto each individual supply cable rather than affixed as a tag to the individual meters themselves.
I lived in a block of 54 flats where we each had individual meters in each flat, but the boiler room with the incomer for the electricity had all the DNO disconnects and fuses and these were labelled up with the supply number (MPAN).
The Housing Association were responsible for access to this room, and for letting folks know what their MPAN number was if they wanted to organise their utilities.
This is clearly just a 'clerical error', somewhere, possibly even predating E.On Next, but one that has just rippled through harmlessly until now. Related to this is that if the neighbour has got both MPAN numbers assigned to her account, she will in theory be paying two lots of standing charges, as it is one SC per MPAN.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Level 918-12-22@meldrewreborn my mater is in my hall cupboard . But if have no
panm no. Doe it ...the woman downstairs has it
..i.havw not has one single letter from Eon through my letter box in 8.months of living here
It's all going to the woman downstairs who has mypann number. It's a disgrace and a fiasco fiaaco. -
Level 9118-12-22@retrotecchie
Marco is prepayment, and so I presume he is paying for energy consumed and his standing charges.Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Level 9218-12-22@meldrewreborn
Yep. In theory, if he doesn't have an MPAN number in his account, he won't be paying standing charges. In practice, I suspect it is a function of the PAYG meter itself. Likewise, if the woman downstairs has both MPANs attributed to her account, she should be paying two lots of SC -
Level 9118-12-22@Marco
it is a right mess, no mistake. I can now see why the housing association will be involved, if the have the key to this supposed cupboard.
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Level 918-12-22@retrotecchie. Thank you again with all your handy knowledge and wisdom. Thank you
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Level 918-12-22@Anasa_EONNext thanks for all your support
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19-12-22Hey all, I have passed @Marco's account over and I am looking into it myself with the metering team - it's a lot more complex than we originally thought. I am going to close this thread so that I can continue talking to @Marco via email. Thank you all for your advice and wisdom on this one! I will of course, pop an update to those involved 😊 #TeamWork
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