So, obvious questions first. You have a regular prepay meter for your electric with a key or card. Not a smart meter?
You have registered your account online or on the app with your correct name and address and all your details, including the meter serial number, are showing correctly?
You have been where you are since before 01 October and haven't moved more recently?
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
Yes, I have a regular prepaid meter. Yes, I regularly buy with card and key (gas and electricity). No, I don't have any online account, because I've never needed it for a regular meter. The key and card were mailed to me by the company, so I must be in the system somewhere. Yes, I have lived at the current address for several years.
Regards
@Comdar I know that this was back in December. Of course with royal mail strikes and Christmas in between the voucher may have been delayed. Is the matter resolved now?
@Comdar Its the end of February and we haven't received a single voucher!!
We are on a top-up meter, the old style one, and still haven't received a single voucher for our energy. The £400 is universal, but E-on haven't sent us any of it, why??
Are your details registered with E.On Next? When did you occupy the premises? Did you formally take over the card /key or did you just inherit one from the previous occupier? You need to raise this urgently with customers services (as well as us) as the vouchers only have a life of 90 days.
Vouchers are sent by post to the named person on the account to the premises address. Something (or more than one thing) is wrong here and at the end of the day we can only advise we have no access to your account or data in any way.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@meldrewreborn Yes, we have a welcome letter complete with MPRN number. I would contact customer services but they only work til 5pm and we work much later than that so very hard to make contact hence we have resorted to this forum
we can only advise - you need to make contact with customer services - there are lots of different ways but stressing the urgency will be paramount.
sending an email with “no prepayment vouchers received” as the subject and relevant details in the body will help. But don’t delay - time is of the essence here.
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