I need help and fast! I have been waiting for over a year 16 months to get my meters changed because I’m disabled and can’t get out to get credit for these prepayment meters I finally got someone to help me and appointment was booked for today finally!! The engineer has came and fitted the electricity but says he’s not to change the gas !! I’ve have been getting emergency credit on this meter for months until there both changed the girl that was helping me Kirsty is leaving eon but said someone will that over the complaint when she leaves but hopefully won’t need to from today ! I’ve used almost all the credit sent out to me for gas thinking I don’t need to worry now about getting these through the post especially at Christmas always worrying I’ve no heating as I’ve been left without it for a few days before my cooker ect ! Absolute joke !! Now I’ve got to try and sort all this out once again after over a year and a half fighting for appointment to get it changed ! What am I supposed to do now ??
Absolute joke !
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Best Answer
Community Team12-12-22Best AnswerHiya @Traceymcg,
I just had a wee look at your account using the email connected with your community username. I can see that you have called in this morning and my colleague is looking into this and is due to give you a call back once he has spoken to the relevant department. I am sorry that this appointment hasn't gone as expected, I completely understand your frustration and how much stress this must be causing you, this seems to have been ongoing for such a long time 😢.
I've popped a wee note on your account to say that you have been in touch over the community as well. If for any reason you don't hear back from my colleague please give us a shout and we can look into this for you. Hopefully this gets resolved for you soon."Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳OUT OF OFFICE UNTIL 01/05/24 🏖
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Level 812-12-22@DebF_EONNext I do not have anymore credit I’ve been on hold for over an hour I can’t keep doing this my phone bill is always double the amount since I’ve had to contact eon every week or so for credit and the call keeps getting dropped I can’t contact eon to tell them I’m running out of credit AGAIN! -
Level 812-12-22He gave me a number and it’s just ringing and after a while going dead what am I meant to do for gas ?
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Level 9212-12-22
All calls to E.On Next are free from a landline or a mobile.Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Community Team12-12-22@Traceymcg what number has he asked you to ring?
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Level 812-12-22I get charged for paying back what they give me on credit for gas ! £5 a week for god knows how long I need credit !
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Community Team12-12-22Are you currently off supply @Traceymcg or do you still have gas at the minute, have you used your emergency credit yet?
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