Absolute joke !

Level 8

12-12-22

I don’t get emergency credit with this voucher I’ve been given it states emergency used I’ve got £7.66 left ! I received a call from eon about 3 hours ago it rang once and hung up they haven’t tried calling me back at all

Level 92

retrotecchie

12-12-22

@Traceymcg

Your 'emergency credit' is the ten pound buffer on your meter. When you next top up, you need to top up by whatever EC you have used, plus £2 minimum. If not, you'll still be using emergency credit. You don't get given 'emergency credit'.

Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.

Level 8

Traceymcg

12-12-22

I know this 🤷🏿‍♀️ The machine gives you emergency credit when you run out but not when you’ve been sent a gas card with credit on it !!please let the eon next team answer my questions please no offence but you don’t work for eon I need answers from them thanks

Level 92

retrotecchie

12-12-22

@Traceymcg

No offence taken. I'll leave you alone and flag @Han_EONNext for you.

Level 8

Traceymcg

12-12-22

Can anyone help ????

Level 8

Traceymcg

12-12-22

Originally Posted by DebF_EONNext

Hiya @Traceymcg,

I just had a wee look at your account using the email connected with your community username. I can see that you have called in this morning and my colleague is looking into this and is due to give you a call back once he has spoken to the relevant department. I am sorry that this appointment hasn't gone as expected, I completely understand your frustration and how much stress this must be causing you, this seems to have been ongoing for such a long time 😢.

I've popped a wee note on your account to say that you have been in touch over the community as well. If for any reason you don't hear back from my colleague please give us a shout and we can look into this for you. Hopefully this gets resolved for you soon.

so can anyone help he said he’d call me back phone rang once ! Then no more contact this is totally disgraceful!! I’ve waited a year and a half for these appointments and I was told it would be sorted today and only one meter changed I need more credit sent out to me no way on earth am I going to wait months again with this **** happening every week looking for credit top ups !!

Community Team

DebF_EONNext

13-12-22

@Traceymcg I am going to pop you a private message and see if we can help get this resolved for you 😊

"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳

E.ON Next Poll - How much do you know about the Priority Service Register? - If you have a spare 2 minutes 🕑 we'd love if you complete our poll about the Priority Service Register 🤗