On checking the national grid meter - E7 actually starts to cheap rate 1:30 am and switches back to higher rate 6:30 am. (in summer end switch time was 7:30am), so never previously bothered to check beyond end switch over as it was always spot on to the minute (naively presumed it was set for seven hours, but have now checked the start manually upteen times outside in freezing cold in the middle of the night).
Only 5 hours power use are registered on E7 over span of 24 hours
14kw hours are missing from night rate (3 x approx 2. x 2.1Kw and 1 x 2.6 kw storage heaters), they do not fully charge unless set to seven hours storage, and I begrudge paying £27 a week for nothing on day rate as EON can't be bothered to set up correct time setting.
THIS IS NOT A FAULTY METER, IT IS THE TIME SETTING (as the end times are precise to the minute for well over a decade).
I use storage heaters, never took any notice when I was paying a rate of 12 day, 9 p at night previous years - but with EON next, it’s 42p during the day and 14 p at night, this every beyond a joke to be cheated of 2 hours every night in effect nearly 14 Kw per day (over charged for 2 hrs that should be at cheap rate).
I have had no response from hi@eonnext.com or unhappy@eonnext.com
I pay for economy seven rate, and have not been receiving that - am not interested in the blag on smart meters, I know how much I use as all electrical appliance are rated in Kw.
Therefore I would like to know how to get my E7 meter time setting corrected.