Hi I’ve got two new Npower gas cards and have taken them to a pay zone store to have codes that I was given over the phone at 4pm put on to them. The store tells me the codes are showing as invalid what do I do as the main eon number is shut and the eon out of hours number isn’t working.
it’s a new account (only taken possession of the property today) and it is due to be minus 5 tonight.I’ve no heating or hot water as there’s no gas at all. The pay zone store closes at 8pm . HELP!!!
It doesn't switch off when you go into the emergency credit from regular. If the property has been unoccupied that will be long gone as the standing charges still come off daily.
@Mcm
you can try an emergency emergency trick which may or may not work, but when you do top up, it's going to cost a bit.
How to use emergency credit on your Pay As You Go gas meter
Insert your gas card into your meter.
You'll then have the option to use the emergency credit. Accept it by pressing the red button ‘A’. This will activate the emergency credit.
You'll need to top up to return to normal use. Press the red button ‘A’ once to see how much you owe. This is for the emergency credit you've used, any debt repayments and standing charges. If you don't buy enough credit when you top-up, your meter will still leave you with at least 30% of your top-up to use for your gas.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
I suspect Npower cards are no longer valid - the takeover was maybe a couple of years ago. @retrotecchie - didn't you say the gas doesn't get switched off for safety reason in another thread. And who is on duty tonight?
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
I am getting to really dislike prepayment meters and the support, or lack of it, that E.On Next provides (the other suppliers may be much the same). Why isn't there a separate number for prepayment emergencies answerable (quickly) around the clock?
Many of those on prepayment are vulnerable in one way or another and to be denied gas or electricity can be really difficult. And we're seeing on the forum a number of these instances where the occupants of a property change and the incoming people face huge hurdles in getting supplies up and running - inevitably into the afternoon and evening, when most services are shutting down.
@meldrewreborn
It can be frustrating, I used to do lots of uncapping gas supplies and safety checks on tenated properties ,where there was not enough emergency credit left to reinstate the gas supply. The new occupiers either didn't have the card or couldn't top it up so they were left without gas..Anyway you have all given good advise today!
Last edited by Plantagenet; 08-12-22 at 20:20.
Reason: Grammar
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
