@retrotecchie thank you i was given a new code at 11 today. told to wait until 1 to use it. it didn't work - said 'transaction cancelled'. called again at 2, given another code, told to use it af ter 4.30. went back to shop at 4.45, it worked !! put it in the meter - it beeped- waited 2 minutes - went back to shop. told the card wasn't being recognised. tried three times and eventually it allowed credit to be put on it. put £20 on it. went back and put it in the meter. it beeped and did something then said £37.65 Owed!!!
I've only got the property yesterday - never had the gas on so this is ridiculous. I've been on hold on the 0808 501 5088 number for 1 hour 44 minutes and counting. its freezing there's no heat or hot water. I'm really worried the pipes will freeze and burst. and the office doesn't open until Monday. this is beyond stressful
Sorry I can't be much more help. I've been hammering away at customer services on your behalf and hopefully @DebF_EONNext managed to get in touch. I tried my best, in my very limited powers. Down to E.On now. I really hope this gets sorted soon tor you.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
I’m really sorry to hear this still. As @retrotecchie says there are limits to what ordinary forum members can do.
if you can afford it Put £100 on the card, so that you should at least get gas flowing. Then make a complaint (see blue box below). Eventually you’ll get the ever paid credit back and hopefully some credit too. Tomorrow there will be some E.On staff who I or @retrotecchie will try to tag for you. You’ve not been treated at all well and hopefully some compensation will flow.
while there is a risk of pipes freezing in unprotected loft spaces, it is unlikely unless temperatures fall to even lower levels. But you are correct to be concerned, so be on guard if water doesn’t come out of taps. The real issue is as the pipes unfreeze - they don’t leak while the pipes are frozen.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
What my compadre @meldrewreborn says, only if you can, take a photo of the meter display showing the amount owed too. Keep that handy, along with any receipts from topping up, as this will help you claim if necessary. This should be used as 'evidence' for escalating a complaint. I would expect a number advertised as an 'emergency number' to be rather more responsive than it seems to have been.
Morning all 👋
@retrotecchie & @meldrewreborn I reached out yesterday unfortunately I got a response after my shift ended so I only picked this up this morning. I am going to try and get this sorted for @Mcm this morning 😊
Last edited by DebF_EONNext; 10-12-22 at 08:18.
Reason: Bad Spelling - oops
I hope we can get this resolved. Round here right now, it's so cold the brass monkeys are all out looking for welders. 🐶🐶 were a bit puzzled this morning as their outdoor drinking bowl was frozen solid!
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