Wasted 8 weeks going through e.on complaints procedure, on final day for their response I received nothing but my online access was blocked - I can only presume to stop me substantiating my complaints to Ombudsman and Ofgem
I've done everything I can to access account but can't - have they treated anyone else so despicably and how did they regain access?
.
I'm on Twitter - @Davis_Angharad if you could DM and avoid the wrath of e.on, I won't expose anyone but desperate for help
you can go to the ombudsman if they haven’t responded. I am a strong believer in mess ups rather than A deliberate anti customer action. As you are new here we volunteers no nothing about your complaint.
OFGEM will not even entertain your complaint- it’s not their job ( and they’re useless at their proper job too). As to getting account access back have you tried the forgotten username/ password route? Or try to reregister?
Last edited by Beki; 05-12-22 at 20:08.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
I need to get complaint in to Ombudsman but need to access account, tried the forgotten password route over dozen times but no email. Repeatedly reached out to customer services on Twitter DM days ago but no response. Can't do telephone because cannot hear - their support for disabled customers is contemptable
Don't need specific help with complaint, it was fully substantiated but didn't even get final response. I am so depressed, nobody should be going through this at end of life
I'll try to reregister, thanks for the advice, but something seems to be blocking me
@meldrewreborn Just to update you on this customer. It was an incorrect email address stopping the customer from logging in. All sorted now 😊
Thank you for the tag.
Except in Singapore, where the customer is sometimes Wong.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
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