[Angharad]

@meldrewreborn

I have proof not my error, that is so insulting

[meldrewreborn]

@Angharad

I was going off what was posted above about the resolution to your logging in problem, not your original complaint. Of which I know nothing.

[Angharad]

But you were so wrong, I WAS NOT using wrong email, I do know my login details, it WAS NOT not my error. I was putting in my email which is ***@email.com and according to Beki the system was changing it to ***@gmail.com, obviously why I wasn't getting system generated emails. Luckily I took many screenshots, but I'm sure you don't care about that, just arrogant that e.on is always right and the customer always wrong

Someone sorted out the system error after I posted everywhere, I can honestly say I will die as a direct consequence of e.on's discrimination

Thank you for putting me in my place, another customer who is always wrong, got so worked up and cried so much I've made myself really sick and have to cancel going to hospital for cancer treatment - bet you're feeling all tingly now and so very superior

[meldrewreborn]

@Angharad

I'm sorry you had the problems you did. I don't support E.On Next, if you had been around the forum for longer you would know that.

I apologise for assuming that an email error in logging in was down to you.

However, you should try to look at things from the other point of view. As it is you've called me arrogant and very superior, when it was I who put beki onto your case, which is now resolved (in that you can log in). Clearly you have problems with E.On Next, and its customer services, which many would agree with. You are angry - I get that.

But slagging people off and totally over exaggerating the views and intentions of others who are trying and have helped you, is not the right way to go about things. I've apologised to you, can you do the same?

[Beki]

Please try to keep your comments kind and helpful. No harm was meant here by either party and the logging issue has been resolved. I do understand that it has been a tough time for you recently @Angharad and I have got your messages this morning and have reached out to my colleague who is looking after your account so hopefully going forward, your issues will be resolved and looked after by one Energy Specialist to limit the confusion.

Just to add, that staff are recognised by the staff badge to the side of there username and everyone else on the forum are determined volunteers who are here to support you.
@meldrewreborn - It was indeed our error and not the customers, but you wouldn't have known that from my post - sorry for not being clear.