[retrotecchie]

@meldrewreborn

Yup, I'd take a tenner a month for a gas bill. If E.On Next have the correct MPAN for the meter, then they have no excuse for not knowing what type of meter it is or what units it uses!

[Gab147]

@retrotecchie Thanks for that. It definitely is an imperial meter but circa £3.00 for a month's worth of central heating definitely seems wrong.

[meldrewreborn]

@retrotecchie

Since we're all told to disregard the decimal places the smallest consumption level is 1, and in cu ft that approximates to 32 kWh which at current prices is about £10. So the bill isn't correct at all.

[retrotecchie]

@Gab147


Your meter reads are what they are, and your bill seems correct to me, with the numbers shown.

[meldrewreborn]

So in this example the conversion is 31.5128205. Bu all the conversion formula stays the same except for the calorific value which drifts constantly, although not by much. Also note that the difference in imperial to metric measure is 2.83. My rules of thumb, which enable to work out approximations in my head, are 32 for imperial and 11 for metric.

[retrotecchie]

Originally Posted by meldrewreborn

@retrotecchie

Since we're all told to disregard the decimal places the smallest consumption level is 1, and in cu ft that approximates to 32 kWh which at current prices is about £10. So the bill isn't correct at all.

Ok, got you, but the readings used for billing are the four most significant digits, ignoring the decimals. Those readings are right on the bill, and thus the bill makes total sense, if just being billed for an actual 79 cubic feet.

But.....you are completely correct that the four most significant digits are 100s of cubic feet. The bill calculation is indeed correct. But they didn't multiply by 100s.

So the bill is a factor of 100 too low. They say 79 cubic feet when it's really 7900 cubic feet, innit?

Now, having had conversations on backbilling before....if the OP can manage to hang in there for 12 months or more before they realise their mistake...

My apologies for any confusion @Gab147 and @meldrewreborn

Putting that figure in....Just on the back of an envelope.

gas used = 2400 odd kWh, at ten and a bit pence a pop....£260 odd, plus standing charge. SHOULD be a nearly £300 bill. Ouch!

[meldrewreborn]

@retrotecchie

My Brain hurts!! 🤒

[retrotecchie]

@meldrewreborn

Apologies again...if that bill gets corrected, that's going to hurt too!

[meldrewreborn]

@retrotecchie

The gas charge was 2.50 ex vat. It should have been £250 (100 times more), so 247.50 net more (ex VAt), so the total bill should be £259.875 (VAT incl) more.

I used to crunch numbers for a living.

I had rules of thumb for lots of things. Working out VAT when it was 17.5% was to work out 10%, halve that (5%) half that (2.5%), add the figures up and you will not be far out.

[Bennie_R97]

@Gab147 thank you for sharing your concern with us. I believe that @Mailman @meldrewreborn and @retrotecchie have done an amazing job in giving you two different perspectives. I have tried to have a look at the pictures you added on the thread and I believe that without the access to your account it would be hard to presume if the 79 cu ft are supposed to be 7900 or not.

Asking the question to our customer service team and perhaps double checking previous bills as well should be helpful.

If you do have any other questions feel free to ask. 😀