An engineer failed to attend an appointment that was booked for a replacement meter to be installed so we were told there would be a £30 credit reimbursement. This was on the 11th of October, we are still receiving letters telling us the engineer will be attending the appointment as arranged. How do they normally issue credit owed because of this situation?. Never mind stopping correspondence from arriving about an appointment that took place 2 weeks ago.
Credit reimbursement
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- appointments
- credit
- meter appointment
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Level 9102-12-22@Read
the post isn’t within the supplier’s control. The credit should appear in your account. Allow a reasonable time for it to appear, then make a complaint if it doesn’t happen.Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Level 9202-12-22
I'm confidently expecting a postcard from my parents who sent me one from their holiday. They got home two weeks ago. The postcard is yet to appear. I also received tickets for an event I booked which arrived in the post today. The event was over a week ago. According to my postie, mail is currently between 2 and 3 weeks behind. As well as the posties themselves, the sorting offices have been closed too.
Some folks complain about E.On Next blaming Royal Mail for PAYG voucher delays. My gut feeling is, they are genuinely stuck in a postal snarl-up, having been sent as late as possible in November.Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Level 9102-12-22@retrotecchie
its quite variable. I’ve had post 2 weeks delayed, and other things I’ve sent have arrived OK. Relying on the post for sending vouchers is less than ideal at present, and I wonder if suppliers might use email instead. -
Level 9202-12-22@meldrewreborn
Apparently, many others do. In the form of a barcode which can be displayed on your phone, or printed off on the 'pooter. Scan at the PO...instant credit.
E.On Next love to promote their 'Digital Energy Specialists'. Snail mail seems rather counter to that philosophy. -
Level 203-12-22@Read it was more an enquiry about how these types of credit reimbursements are issued that I was trying to find out. As it isn't a voucher for energy grants or heating benefits, it is something our supplier tells you they will give you if the engineer doesn't turn up within the time frame provided for the appointment slot arranged to replace our meter I wondered how you receive it. The appointment was on the 11th of October which he didn't turn up for and since then an engineer has been out and replaced the meter. I have also received a letter today saying an engineer will be attending on the 24th of November which obviously was held up in the post coming 2 weeks after the event. This was why I wondered in what form do the failure to turn up credits get given. However thank you for the responses provided on here. -
Level 203-12-22@Read it was more an enquiry about how these types of credit reimbursements are issued that I was trying to find out. As it isn't a voucher for energy grants or heating benefits, it is something our supplier tells you they will give you if the engineer doesn't turn up within the time frame provided for the appointment slot arranged to replace our meter I wondered how you receive it. The appointment was on the 11th of October which he didn't turn up for and since then an engineer has been out and replaced the meter. I have also received a letter today saying an engineer will be attending on the 24th of November which obviously was held up in the post coming 2 weeks after the event. This was why I wondered in what form do the failure to turn up credits get given. However thank you for the responses provided on here.
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Level 203-12-22@Read it was more an enquiry about how these types of credit reimbursements are issued that I was trying to find out. As it isn't a voucher for energy grants or heating benefits, it is something our supplier tells you they will give you if the engineer doesn't turn up within the time frame provided for the appointment slot arranged to replace our meter I wondered how you receive it. The appointment was on the 11th of October which he didn't turn up for and since then an engineer has been out and replaced the meter. I have also received a letter today saying an engineer will be attending on the 24th of November which obviously was held up in the post coming 2 weeks after the event. This was why I wondered in what form do the failure to turn up credits get given. However thank you for the responses provided on here.
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Level 203-12-22@Read it was more an enquiry about how these types of credit reimbursements are issued that I was trying to find out. As it isn't a voucher for energy grants or heating benefits, it is something our supplier tells you they will give you if the engineer doesn't turn up within the time frame provided for the appointment slot arranged to replace our meter I wondered how you receive it. The appointment was on the 11th of October which he didn't turn up for and since then an engineer has been out and replaced the meter. I have also received a letter today saying an engineer will be attending on the 24th of November which obviously was held up in the post coming 2 weeks after the event. This was why I wondered in what form do the failure to turn up credits get given. However thank you for the responses provided on here.
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Level 9203-12-22@Read
Ah, got you now. The appointment letters in the post are a side issue, caused by the industrial action delaying everything. Customer service credits, or reimbursements for missed appointments, etc. should appear as credit transactions to your energy account. That is to say, they knock the £30 off your bill. Quite when, I cannot say, but if they promise you a credit, then that's how it's usually applied, rather than a cheque in the post.Last edited by retrotecchie; 03-12-22 at 00:12.
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