Since the death of my mother in August 2021 I have tried without success to transfer the account to my name and receive due payments. I have wasted an inordinate amount of time filling in forms again and again along with proof of death ID of all executors, previous account information etc. ALL of this had already been efficiently sent to you 15 months ago in the post and subsequently by email on several occasions. The main aim of your company seems to have been delaying or avoiding paying what is due.
Last edited by davidewatson; 02-12-22 at 10:31.
Reason: Typo
@davidewatson
My condolences and sorry to hear you've had so much trouble. I'm sure you have kept all the sent emails and records of correspondence so I would advise initiating a complaint. See here for details.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
As you don’t want the forum to be a back door to customer services, I’ll presume you’ll do nothing to solve this one! @Beki_EONNext
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
the poster doesn’t mention transfer of ownership. As executors take over legal responsibility for the property, any credit built up by the deceased should be paid to the executors once the company are convinced of entitlement. The energy account of the deceased is closed as of the date of death and a new account opened in the name of the executors / administrators set up. This is standard and the company must have thousands of these cases a year, there can be no excuses for failure.
Shall I waste more of my time by sending copies of all emails as well as the complaints I have already made…..? So they can lose those as well.
Myself and @meldrewreborn are customers so can only offer opinions and advice. Perhaps @Beki_EONNext can help get this sorted for you. I only advised starting an official complaint to unhappy@eonnext.com as it opens a route to the ombudsman if you still get no satisfaction. See link below for details… https://www.eonnext.com/unhappy
I have tried without success to transfer the account to my name and receive due payments
With energy accounts you are absolutely right in the bereavement process, however with FIT/SEG the process is different and requires a little more information and documentation. It sounds like @davidewatson has already filled in all these feed-in tariff forms and provided this information though so I need to explore why this hasn't been done for them.
whether the matter is relating to an energy supply account or a FIT account there is no difference in that the executors or administrators are entitled to any monies due to the deceased until such time as they estate is distributed to the beneficiaries.
if E.On Next has different processes/ rules for the 2 elements then they are legally in the wrong, in my opinion, and unduly complicating matters for the executors, and possibly the beneficiaries.
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