So ive been trying to get my electric prepayment fixed or replaced for nearly 3 months but have not got anywhere. I understand that prepayment metres are no longer available, that's fine. A smart payg metre was offered, but then 3 weeks of no contact it was revealed due to the way my gas credit metre is set up that's no longer an option. A credit metre is just a no with no explanation why.
How hard can it be to get a new metre of some kind.
Has this happened to anyone else.??
Several folks seem to have had similar experiences. Put all your information together into a formal complaint email addressed to unhappy@eonnext.com. If you do not get a satisfactory resolution, you can escalate your complaint to the ombudsman.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
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