Hi,
The reason I am posting is to provide a continuation of events in the hope that other Eon customers might identify they are experiencing the same issue. I cannot believe for one minute my account is unique in this and the only one experiencing this unacceptable accounting compliance failure by Eon.
I now have a strong suspicion that Eon's (and maybe other suppliers) systems are "cross checking" customer provided meter reads by attempting verification via the energy data network. And in doing so, when a meter isn't communicating with the energy data network, the system is drawing other meter's readings that are. Thus transaction entries appearing after customer submitted readings that have no relation to the energy consumption of the account in question. This is just a theory.
From UK Government website:
" Guidance - Smart Meters -
National benefits
Smart meters are underpinning the transition to a greener, more
reliable energy system.
Consumer benefits
Smart meters have a wide range of benefits for individual consumers. For example, customers with smart meters are
only charged for the energy they use rather than receiving estimated bills, helping them to budget better.
Accuracy
Smart meters must meet strict and regulated accuracy standards, and their accuracy is also monitored through the Office for Product Safety and Standards. Your first bill after installation may be estimated depending on the timing of your billing cycle.
Security
The national smart metering infrastructure has been developed from the outset in consultation with experts from industry
and government, including the National Cyber Security Centre, part of Government Communications Headquarters (GCHQ).
The national smart metering network is separate from the internet and uses a secure system that ensures only authorised parties, such as energy suppliers and network companies, can access. "
Well so much for accuracy. When technology goes wrong it can go horribly wrong.
And if people are willing through alleged convenience to hand government greater potential control over their energy consumption in some way or another, then who am I to argue.
I digress.
I have had no resolution, no response to my email below and have been requested to provide my monthly reads, which I have ready, but am unwilling to provide until the issue is resolved and my account shows the correct balance.
As you can see I have provided in my email a correct representation of how my transactions listing should appear online and if it is impossible for a human to go in and remove the incorrect and unnecessary entries, then Eon's accounting system needs adapting.
Happy Christmas to you all.
