[Vinzc]

Hi E-On Next,

As reviewed my previous electricity bills for July and August 2022, I found those bills were charged with estimated electricity meter readings, which are over-estimated. However, there are no adjustment of credit refund in the bill even I have manually updated my actual electricity meter reading in the system in those months . Kindly help .



Thank you .

[retrotecchie]

@Vinzc

Any adjustments or credits will usually be applied to subsequent bills. Retrospective meter readings can only be applied within an 8 day window of a bill being generated, I have found. The corrected readings will, however, usually show up correctly in your meter read history online or in the app.

[meldrewreborn]

@Vinzc

Any over undercharging will be corrected once a proper reading is applied. The time that having a really correct reading matters is when prices change - getting the reading right then can make a lot of difference. Sometimes a reading can force recalculation of previos billing if the was a rate chane while estimated reading were in place.

[Vinzc]

Originally Posted by retrotecchie

@Vinzc

Any adjustments or credits will usually be applied to subsequent bills. Retrospective meter readings can only be applied within an 8 day window of a bill being generated, I have found. The corrected readings will, however, usually show up correctly in your meter read history online or in the app.

@retrotecchie Thanks for your comment. Unfortunately, no further adjustment or credits was reflected in subsequent bills until now... Would there be any alternative ways to sort out the issue?

[Vinzc]

@meldrewreborn

Thank you for your comment. Yes, I did make the system update manually from my end in the same month of billing. However, the subsequent bill in another month were still calculated the over-estimated meter reading instead of the actual one I have updated.

is there any alternative way to sort out this issue?

[retrotecchie]

@Vinzc

Firstly I would just carefully go through the bills from the estimates to the latest bill, hopefully now showing corrected meter readings. Do this with the full pdf bills, not the basic 'abbreviated' online ones. Check all readings and breakdowns, energy used etc. and see if any adjustments have been made. Chances are, if you have submitted accurate readings more recently, everything should have come out correct. If not, you will need to highlight any discrepancies, especially over any changes in tariff, and then contact E.On Next to have things corrected if your figures are in dispute.

More than that, the only way round the problem going forward is to really keep on top of sending accurate readings and never letting estimates drift too far away from reality.

In my experience, the online abbreviated bills should only be treated as a heads up. Always open or download the full version to see much more detail.

[Vinzc]

@retrotecchie
Thank you for your advice. I have already made updates of meter readings several times in the system. However, no luck to show accurate readings for calculation of subsequent billing. I have reviewed and capture the full breakdown of the bill about discrepancies. maybe I send those information via Eon next email box to see if there is any magic .

Cheers,

[meldrewreborn]

@Vinzc

In the vast majority of cases I think the billing will self correct, and careful analysis will confirm that . If not you’ll have the data for a complaint .

[Vinzc]

@meldrewreborn
Thank you for your advice.