[arronharden]

Hi,

Searching around this looks like a fairly common issue except that my electric meter is reasonably new (installed last year) and I believe it's a SMETS2 whereas a lot of the problems I've seen so far are for SMETS1 meters.

The meter was sending readings to eon ok, but once I moved to eonnext they stopped being sent (or received, whichever way you look at it).

I've contacted eonnext through twitter who said they 'done some steps on my account' but it's still not working. They asked for a video of the meter with all the lights flashing which I've sent but I don't know if they've raised an issue with the smart meter team or not, still waiting for a response. (I'll try to upload the video here as well).

Anybody have suggestions, presumably I can't contact this smart meter team directly?

[arronharden]

Video of meter here: https://www.youtube.com/shorts/eStwpbRuMWYature=share

[retrotecchie]

@arronharden

SMETS2 meters should have no problems communicating unless you live in certain areas of the country where 3g has already started being switched off.

Check your meters are actually 'visible' to DCC's networks by checking here. https://smartmetercheck.citizensadvice.org.uk/

If they are visible, then the issue is with E.On next not pulling data from them.

However, your WAN light flashing once a second does indicate a network communication problem.

[arronharden]

Thanks for the reply @retrotecchie. This is the response from https://smartmetercheck.citizensadvice.org.uk/

Your electricity meter's working in smart mode

Supplier: E.ON Next Energy Limited
This means your meter should automatically send readings to your supplier, so you don't need to send them yourself.
It’s working in smart mode because you have a second generation meter (SMETS2) that’s on the smart meter data network. The network connects your smart meter to energy suppliers.

I guess it could be a WAN/network issue, but it's strange it has been working previously. Do you know what utility companies do in these situations (if anything)? Presumably an engineer visit is required for WAN/network problems?

thanks, Arron

[retrotecchie]

@arronharden

If you have the app or access to your online account, you could try looking into your preferences to see what your meter reading intervals are set to. They might be configured to give monthly or three monthly readings. You can try changing the setting to daily, if so.

Do you manually send meter readings? Have they given you bills based on estimates?

[retrotecchie]

Originally Posted by arronharden

Thanks for the reply @retrotecchie. This is the response from https://smartmetercheck.citizensadvice.org.uk/



I guess it could be a WAN/network issue, but it's strange it has been working previously. Do you know what utility companies do in these situations (if anything)? Presumably an engineer visit is required for WAN/network problems?

thanks, Arron

No, if your meters are visible to DCC then E.On Next should be able to get data from them. My mobile phone did indeed work 'previously' until Vodafone switched off 3g here on Nov 1st. However in your case, that doesn't seem to be an issue.

I'd be inclined to drop an email to hi@eonnext.com with your account details, meter serial numbers, the results of your smart meter check and 'SMETS2 meters not being read' in the subject line.

[arronharden]

Thanks for your advice @retrotecchie, I'll try emailing eonnext. I had already tried changing the meter read frequency from daily to every 30 mins but that made no difference.

I'm providing meter readings manually at the moment, so the bills are accurate rather than based on estimates, but it's just shame the smart meter system isn't working.

[Ds6921]

I have been having problems with my smart meter ever since it was installed in May 2022. It has never worked. Can anyone help me to resolve this issue?

[meldrewreborn]

@Ds6921

Can you be more specific as to what the issues are in your case. There are so many different types of issues, some are easily resolvable, some are not.

[Ds6921]

Thank you. As you can see from the Engineers note (attached) on the day he installed the meter that it has never worked. I have been trying to get the meter replaced ever since. Have had a couple of appointments, but no one turned up. Would be grateful for your help.