I made a payment on Nov 10th which has not yet been applied. The funds left my bank account on that day. I enquired with my bank on the advice of Eon on WhatsApp. My bank said the transaction was successful on their side.
@retrotecchie newbuild accounts have to go through a different set up process when it moves from developer to a residential account so it's a little more complicated, however sometimes it gets a bit messy if steps have been missed which could be the case in this instance. We have a dedicated team for this stuff though so it should be a simple fix 🤞
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
@conbob
"You have a pending payment which has not yet been applied" means Eon have received the payment from the bank but have not yet updated your account. My "pending" direct debit payments usually update within a few days, the gas one can take a day or two longer than the electricity one. If your payment has been "pending" since 10th November it seems to be taking longer than usual to show on your account. I would contact Eon again and tell them the bank have confirmed they issued the payment on the correct date, which will also show on your bank statement or list of transactions. Other than that, is there any reason why Eon might have returned the payment to your bank account?
Last edited by Tommysgirl; 28-11-22 at 17:12.
Reason: Adding info
Hey @conbob I have just taken a quick look at your account to check if the payment has cleared (it hasn't) can I ask is this a business account or residential?
@conbob I think this could be the issue, I think what may have happened is the account may have been set up incorrectly as a business account (hence the business tariff) I am guessing it's a new build?
A Residential account with a Business tariff then?!
That sounds like it falls 'between the cracks' then, @DebF_EONNext?
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
@retrotecchie newbuild accounts have to go through a different set up process when it moves from developer to a residential account so it's a little more complicated, however sometimes it gets a bit messy if steps have been missed which could be the case in this instance. We have a dedicated team for this stuff though so it should be a simple fix 🤞
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
