are they having problems with their online system?
Is eon next site down in the uk?
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Desperately trying to topup online, but can’t access anything at all?
are they having problems with their online system? -
4 Replies
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@Sheels
Many people are reporting problems with the online accounts and app. I can access my online account (I use Chrome) but can't access my app.I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit. -
Thanks for your reply Joe!
I’ve been trying for two days, can’t get through online or per telephone! Sent an email no reply! I’m a smart paygo customer and my gas is very low! I able to use emergency credit tonight, but my running costs are not going to last more than 1 day. I have health probs so need heating on all day!
just so frustrated! When you go to their page, it says,” we’ve got your back covered “, but can’t get into an account etc!
looks like it’s going to be a hard slog getting anywhere!
have a lovely evening👍😁 -
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
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@Sheels
Keep trying. I can now access the app so things are improving. I hope you get your top-up sorted soon. You have a lovely evening too 😀