Does anyone know a contact number where I can speak to a human who understands metering and billing rather than someone who works in a call centre and has no understanding of anything other than the norm? My billing seems to have got completely muddled up due to a wrong reading being sent at some point a few years ago. I am being told I haven't provided meter reading for about two years when I know that I have tried on the old NPower app many times. Currently sat with almost £3k in credit so have stopped my DD but the average person in the call centre will not understand any of this.
Thank you in advance.
@orbtar I am really sorry to hear that you have been going through this. The phone line can be very busy at the moment due to the high volume income. In this public forum you won't be able to share personal details but you can give us an overview of what has happened and a picture of your bill without any personal details in it and see how we can help you further in the mean time.
Good luck on getting an answer from the so-called helpline!
I'm on dual-fuel prepayment meters. Way back on October 7th I had problems with my electricity supply which, to save time, I won't go into but STILL hasn't been resolved. I spent about 3.5hrs on hold to be eventually told totally wrong answers which caused more problems.
Anyway, early this morning (12th December) my gas ran out so I went to top it up and couldn't. All I got was bright green screen with a message saying "call help". So I did. I tried the 08085015200 and 08085015088 but, after 3hrs, still no answer.
So I went to the Eon social media site using Messenger. I actually got someone almost straight away and explained my situation and, after answering a few questions about my prepayment meter and sending a photo of the meter screen, they said they would try to get through to the numbers I mentioned. That was over an hour and they are still on hold. So even the Eon reps can't get an answer!
Its now 7pm. That's 11hrs since my gas ran out. No hot water, no heating, can't cook anything and it's now - 3°. So much for Eon caring about their customers.
UPDATE
9.55pm. - 4°
STILL no progress and now the Eon phone lines don't work.
Last edited by Tiberius; 12-12-22 at 22:06.
Reason: Update
@Salbrown I am so sorry that you have been having issues in getting in touch with our customer service. Is there anything we can support you with ?
We have been told we need a new gas meter because ours is telling us to get help,is not accepting our card and is apparently on free vend.How do we arrange for a new meter when no one is answering us.?
Best shot is to contact via email to hi@eonnext.com with all your details and 'PAYG gas meter says call help' in the subject. Your meter bill be on free vend for the moment so don't panic too much if it takes a day or two to get a reply.
These meters seem to be dying like mad at the moment.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
@Salbrown thank you for sharing your issue with us. I am really sorry that you are not being able to receive a reply back. Have you been in touch with our customer service team on social media perhaps ? The pre-payment meter usually sends the message to call for help but they won't shut it down straight away.
I know it is an annoying situation, but I am sure the team will support you with this.
They will be able to book an appointment and get a new card as well with the new meter exchange.
It has been over a week now,our issue has still not been resolved.Still unable to make contact.We did email and got a response telling us to ring to make an appointmen for an engineer.Explained nobody's answering the phone and now haven't had anything else.Weve also what's app.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
