The IHD is an optional component in the smart metering system. It's possible that the previous owners/tenants didn't opt for one. Alternatively, they did have one and took it with them, which is completely pointless as it will be paired to your specific meters and won't work on different meters.
E.On Next cannot supply replacements. There are alternatives possibly, and my compadre @theunknowntech has written a little piece here.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
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