there was a story on the BBC about somebody who only had 30p on their prepayment meter. I think people on prepayment meters get a raw deal generally, but then I saw that this person owed their energy company £11,000. So the person hadn’t been paying their bills for some time previously. It’s everybody else who picks up the tab in those cases and some think more should be done to prevent such bills piling up.
It's really interesting that you bring this up because a lot of the time, the news will report on these things and only tell half the story. This customer could have also asked for discretionary credit multiple times, never paid a penny to their meter and also not sought the financial help they needed and that we offered. These are some of the toughest decisions and conversations that we have to make with customers at times.
One of the answers to the climate crisis will be to reduce energy consumption. Be conscious of the energy that you use and keep your costs low.
But what about reducing other things too? We are a commercial society, social media dependent and glutinous in so many ways.
Supporting the artisans of the UK, buying local, 100% British food and produce. This is where I go on a tangent about commercial Christmases 🤐