I am on a prepayment meter not a smart meter and have not received my October voucher nobody seems willing to answer the phone or reply to any messages
Energy voucher
- Tags for this Thread
- ebss
- missing voucher
- prepayment
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Level 9208-11-22@Timmo
Is the meter registered on your Eon.next account with the correct name and address. I moved into a flat once that had a key meter. I just topped up the key at my local petrol station for three years...my supplier never knew first nor last what my name or address was.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Level 508-11-22@retrotecchie yes it is registered on the account right name and address -
Level 9208-11-22In which case, your voucher has possibly gone AWOL in the post somewhere. Best bet is to telephone Customer Services. If you get on the blower to them at 9am pronto, that is your best chance to get through fairly quickly.
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Level 509-11-22@retrotecchie thank you will try on Friday as in hospital till tomorrow aftwrnoon
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Community Team20-11-23Hey @Timmo 👋
Appreciate it's been some time since this was posted but did you manage to get it sorted?Knowledge is power, community is strength, and positive attitude is everything 💜 -
Level 520-11-23@EmmaN_EONNext yes I did thank you
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Community Team20-11-23That's great news! @Timmo Thanks for keeping us updated 🤗
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