[Sozzer]

I am finding Eon's responses to queries with them absoloutely frustrating. I first off used reply to an email they had sent me and got a reply from an 'energy girl' who totally ignored my question about my home display units reading. I emailed her back stating this and asked my question for a second time. I then got a condescending and rude reply back from her once again totally misunderstanding my question and suggesting "you should try to use less energy". I was furious and replied saying it would be hard to use less energy in this instance as my query regarded usage from midnight to 8 am when I am asleep with barely anything on in the house. I asked to be transferred to someone else who could actually address my query and it all went dead and I have since heard nothing back. Since then I have messaged on Facebook and had the standard automatic replies / questions. I replied to them and then ..... nothing. They havnt even bothered to read my last messages.

My query which involves tripling of my alleged usage and the worry this brings and yet it remains un addressed. What more can I do? Hence my appearance here :(

[retrotecchie]

@Sozzer

You say tripling of your alleged usage? Do you mean your estimated usage projection for the next year, or are your actual meter readings three times higher than ususl? Have you had a run of 'estimated readings' that have been underestimates and you have caught up on readings and you have used more than the estimate?

Can you give us a little more detail about this 'tripling'?

As a point of fact, my baseline usage between midnight and 8am is about 2kWh of electricity, or about 70p's worth. That would be a fridge and two freezers, plus the broadband router, charging a couple of phones, a couple of computers, turned off but using a little power on standby, the heating controls, motion light on the landing....

I don't believe you use no electricity at all between midnight and 8am. That is a third of a day. Unless you turn off your main switch at night and turn it back on again in the morning, there will be something using a bit of juice...

[Sozzer]

Thanks for your reply. As I said in my post "barely anything on in the house" I did not say nothing was on. I just have my fridge freezer, clock radio, broadband router. My query is about my Smart In Home display. I would check this every morning when I got up and it would always read in the 20's. When I checked the other week it read 69 and has been in the 60's every day since. This is the treble I mentioned. I just want someone to explain to me how this has trebled when nothing has changed in my house and I have not yet put central heating on in order to save money.

[retrotecchie]

@Sozzer

What has changed is that the clocks have gone back. You will find in March that the figures go the other way. This is because the smart metering system uses UTC/GMT all year round without adjusting for BST.

In the summer, the system would have applied your daily standing charges before midnight, i.e. They would have appeared at the end of the previous day. Now, back on GMT, you will see your standing charges appear just after midnight. You are not tripling your consumption, or your costs. The standing charge is just being applied at a different time of day.

The difference between 20 or so and the 60 or so reflects that.

You said this change happened a week or so ago? Last Sunday in October, I'd be willing to bet. If you set your IHD to actual consumption, rather than cost, you would find that the amount of power used would be about the same before and after the clocks change.

[JoeSoap]

@Sozzer

I don’t know what make of meter and IHD you have But the post in the link below may be of interest…
https://community.eonnext.com/thread...ll=1#post21805

[DebF_EONNext]

Hey @Sozzer,

Welcome to the Community, I'm Deb one of the Community co-ordinators it's lovely to meet you. Has your tariff changed recently? As of 1st October there was a price increase is it possible that this is what you are seeing?

[Sozzer]

Originally Posted by JoeSoap

@Sozzer

I don’t know what make of meter and IHD you have But the post in the link below may be of interest…
https://community.eonnext.com/thread...ll=1#post21805

Thank you for this! It could be the answer. As my meters are outside I will check tomorrow what type the are,

[Sozzer]

@DebF_EONNext Hi. I am on a fixed tariff till Aug 2023.