The ombudsman case is resolved and closed. Sadly the resolution did not include fixing both my meters.
Currently my electric meter is smart but my gas meter is not. If I use https://smartmetercheck.citizensadvice.org it says its working smart mode but no readings are showing. This is confirmed by Bright app and Eon Next billing the last smart reading was in May. Could @theunknowntech or someone with DCC access kindly take a look?
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Ombudsman decided that i got about £145 - some for the bricked ihd and some for inconvenience. Plus a written apology. I raised the issue with them not actually fixing all the problems, it went on deaf ears.
Unfortunately there is no obligation to fix your meters.
"A meters one and only job is to record the energy being used within the property. That's it." ~ Pete, December 2022
That is the minimum legal requirement. If they perform that task, albeit requiring manual readings and submissions, then that is 'good enough' for the industry.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
E.on next have swapped my electric meter twice and eventually got my electric meter smart after about 6 months. If there was no requirement to do that why did they bother? The final piece of work to connect my gas meter to my electric meter should not be a major undertaking. The fact that the ombudsman got eon next to compensate me and apologise shows that some obligations around smart metering while not a legal requirement are expected.
the primary task of a meter is to measure. A smart meter has secondary functions and on these suppliers are two faced. They extoll the virtues of them before installation but afterwards almost wash their hands of them when they don’t fully function.
the more customers like you take action through the ombudsman the better will be the service to the rest.
I got fed up in the end and left eon.next to join octopus. They swapped my gas meter and I have a new ihd/cad all working fine. I got a call from eon.next asking why i left, i explained, she said we would have fixed gas meter. I told her i got fed up waiting after 9 months of inaction and a lot of my wasted time. I felt the obvious frustration from her end.
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