Lost key

Level 1

Lea

06-11-22

3804 views

Hi all I’ve lost my key how do I get electric on a Sunday ? With no key

4 Replies

Best Answer

Community Team

DebF_EONNext

06-11-22

Best Answer

Hey @Lea 👋
If you pop our energy specialists a message over on social media they will be able to arrange a code for you to collect a new key from the shop. If you are off supply please let them know when you message. Alternatively you can call our emergency line 0808 501 5088 this is for emergencies after 5pm and weekends 😊

"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳

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Level 92

retrotecchie

06-11-22

@Lea

You can't. unless your meter has a keypad to let you manually enter a top up code. You will either need to find your key, or order a replacement. In the latter case, my best suggestion is to be on the phone to customer services at 9am.

Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.

Level 91

meldrewreborn

07-11-22

@DebF_EONNext

Do customers only have one key for a meter? I’m sure most households have multiple keys for their front door, so why not for the meter?

Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.

Community Team

DebF_EONNext

07-11-22

Originally Posted by meldrewreborn

@DebF_EONNext

Do customers only have one key for a meter? I’m sure most households have multiple keys for their front door, so why not for the meter?

Good question @meldrewreborn, customers do only have 1 key, the issue is that the key has to be programmed to the meter they have a little chip in and this stores all of the information. When you activate a key by slotting it into the meter it deactivates the previous key so it isn't actually possible to have more than 1 active at the same time.