It's 8 weeks since I first contacted eon about our meter not working still no communication from technicians or anything feel like I'm being fobbed of with make believe dates for repair what can I do ?
Meter faulty
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Level 9102-11-22@Rmacpherson
You could escalate to a complaint. See link below for details…
https://www.eonnext.com/unhappyI'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit. -
Level 509-11-22@Rmacpherson I have been waiting since March to have my faulty meter changed. I call every week, only to be told something different, never get anywhere. I have put a formal complaint in as I was at the last resort, it has now been 8 weeks since complaint was logged and not one call or email from Eon therefore I will be escalating to the Energy Ombudsman. I will give an update if i get anywhere, i feel your pain!
Are you still able to get services? i.e., still get gas/electric its just the meter that's not working correctly?
They told me i wasn't a priority as i still had electricity. As long as they don't try and estimate my usage when they finally get round to it!! -
Level 9209-11-22@GemmaWilliams
you will be liable for payment for a reasonable estimate of consumption - presumably based on previous levels of consumption. Why there seems to be no priority to deal with meters that are not recording is beyond my comprehension.Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and think the smart meter programme is a waste of our money. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Level 509-11-22@meldrewreborn Thanks, Its crazy isn't it!
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