Why would I get a final bill through when I haven't contacted EON ? I am the sole account holder with authorisation on the account. Its incredibly worrying and I've still not had a response back yet .
Last edited by CareBears74; 30-10-22 at 14:01.
Reason: Typo
This is a volunteer forum in the main and we don't have access to your account. If you care to share the details we can give you our opinions and possible routes for correction.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Indeed, confusing and slightly concerning. Everything with Customer Services is backed up right now and responses are not as rapid as we may wish, but you need to be patient.
If you have been sent a 'final bill' please make a note of the meter reading they have recorded. Possibly just a glitch in their systems somewhere, but keep the reading handy just in case. If for some reason your account has been accidentally closed, you should be able to have it sorted easily if the 'last reading' and a new 'first reading' both match.
Keep trying customer services, but you will need to be patient as there are already backlogs in dealing with the volume of traffic right now.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
@meldrewreborn I received a final bill
2 days ago but i haven't authorised this on my account. I'm very worried that someone has been able to do this. Telephone lines are closed I messaged on what's app but no reply for 5 hours yet
Five days for a response would be superb under the current situation. Don't worry, you won't be switched off. IF somehow someone has managed to hack your account, then they'll end up paying your bills, innit? I suspect it's simply an admin glitch somewhere.
You haven't had any possible scam calls or 'energy advisors' round have you? If you have somehow been migrated without your knowledge or consent, as well as a final bill, I would be expecting parallel communications from a new supplier.
In any case, rules are in place to allow 'reversal' in such situations
… I messaged on what's app but no reply for 5 hours yet
It took exactly two weeks for me to get a response from an advisor to my recent WhatsApp query so be prepared for a long wait whatever method of contact you choose.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
Thank you to everyone for the replies and advice. I have had a message on WhatsApp and it was a mistake so they have recirified it for me. So if anyone needs to contact customer services when the phone lines are closed I highly recommend the WhatsApp number looks as if they are replying back usually within the day .
Great to hear that your problem has been resolved and that things seem to be getting dealt with a little quicker now.
I just put a meter reading in this afternoon on the website and it showed up in under a minute and my bill was ready not long after, so it appears that things are beginning to get back to normal now.
Wow, an answer within the day… and on a Sunday too. My issue was not fully resolved so I requested further action. That was on Wednesday and still no reply 🫤
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