@meldrewreborn It would be usually, if the email address signed up to the Community with was linked to their energy account...in this case it isn't so I can't look further.
@Chloe86 If it hasn't been looked into, pop me a message and I'll investigate. 😊
@DebF_EONNext I knew you would. 😇 Also, please log off as you are not in work. 😬
Like I've said before, over and above is our DebF. But she needs to remember to rest occasionally!
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
on the forum we can’t see any person to person communication -quite correctly. But if there is little or no reference in a publicly visible post, we haven’t a clue what is going on. It’s dangerous to assume anything as that can make an ass of u and me, so to be on the safe side I work on the basis that the matter is unresolved until I know otherwise. I hope that makes sense.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@retrotecchie If there is a 'best answer' to a question, these come up with the tick and these work really well when an answer to a query has been answered correctly. Perhaps Debs was too modest to mark her own best answer 😅
I like your suggestion... It's a tricky one, as we are a support forum rather than a service one and so the 'resolved' term could confuse members.
We are proud to be a team of really passionate Energy Specialists who can't help, but to help! 😊
@meldrewreborn this does make sense 😊 Although if you see further up the thread I did reply to Chloe86 letting her know I would be in take a look when I got in later that evening obviously as you mention we can't discuss individual accounts in the public eye due to GDPR. I do try to give an update where I can though but if you are ever unsure just ask me 😊
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