Well @Beki_EONNext @HannahD_EONNext @PeterT_EONNext @Han_EONNext @Bennie_EONNext @DebF_EONNext @Anasa_EONNext, what are you going to do to sort this out for @Chusty? He's been badly let down yet again, and now he's cancelled his DD. So E.On Next will charge him 8.6% more in future as things stand. It seems incredible that such a simple matter cannot be resolved quickly, efficiently and effectively at the first time of asking.
Last edited by meldrewreborn; 29-10-22 at 11:23.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Have you cancelled your DD instruction altogether? If yes, then you might have to reinstate it, pay one month on a fixed DD before Eon Next transfers you to Variable DD and away you go.
When I set mine up, I contacted them sometime in February, the regular payment was taken in March and only in April did it become a true Variable Direct Debit to zeroise the account. The VDD has been taken every month since zeroising the account each time after the VDD has been taken and applied to the account.
@JoeSoap has stated VDD is a very niche part of account management it seems but you (@Chusty) now have the document to quote from if you happen to make contact with a CS agent who states that what you wish for is impossible.
Were you placed on receipt of bill version before or after you cancelled your direct debit?
If you are on the direct debit version of the Next Flex tariff this means that the direct debit must remain in place (fixed or variable makes no difference) for the duration. If you decide to cancel your direct debit then you would be placed on the receipt of bill tariff. This is because there is a discount for people who choose to pay by direct debit, if the direct debit is no longer in place, you would no longer be eligible for the discount as you would no longer be a direct debit customer (I hope that makes sense).
If however you decided at a later date that you wanted to return to the Next Flex direct debit version (you can choose fixed or variable direct debit) this could certainly be set up for you. It would mean you would have to set up your banking information again either through your online account or by calling our energy specialists to set it back up. Then it would be a simple tariff switch to the direct debit version 😊
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
Were you placed on receipt of bill version before or after you cancelled your direct debit?
If you are on the direct debit version of the Next Flex tariff this means that the direct debit must remain in place (fixed or variable makes no difference) for the duration. If you decide to cancel your direct debit then you would be placed on the receipt of bill tariff. This is because there is a discount for people who choose to pay by direct debit, if the direct debit is no longer in place, you would no longer be eligible for the discount as you would no longer be a direct debit customer (I hope that makes sense).
If however you decided at a later date that you wanted to return to the Next Flex direct debit version (you can choose fixed or variable direct debit) this could certainly be set up for you. It would mean you would have to set up your banking information again either through your online account or by calling our energy specialists to set it back up. Then it would be a simple tariff switch to the direct debit version 😊
I only cancelled the dd after all the difficulties I had trying to communicate sensibly with Eon. I intend to phone on Monday as i have tried to set up a new dd online but just got the message that it couldn't accept the form.
@Chusty
My mum who lived with me used to pay our energy bills by monthly variable DD. When she sadly passed away last year. I tried to transfer the DD to my bank account online, but Eon Nexts system would not let me set up a monthly Variable DD. I rang them, because, like you and many others, I did not want a fixed DD. They set the monthly variable DD up for me without any problem over the phone, and sent an email confirmation. I would phone them at 9.00 as soon as they open tomorrow, you might have to wait about an hour before they answer, but persevere, insist you want to pay by monthly variable DD, and for an email confirmation! As Mr Harry Selfridge said: "The customer is always right" 😀👍
@Chusty
My mum who lived with me used to pay our energy bills by monthly variable DD. When she sadly passed away last year. I tried to transfer the DD to my bank account online, but Eon Nexts system would not let me set up a monthly Variable DD. I rang them, because, like you and many others, I did not want a fixed DD. They set the monthly variable DD up for me without any problem over the phone, and sent an email confirmation. I would phone them at 9.00 as soon as they open tomorrow, you might have to wait about an hour before they answer, but persevere, insist you want to pay by monthly variable DD, and for an email confirmation! As Mr Harry Selfridge said: "The customer is always right" 😀👍
9.08am rang 08085015200, option 2. 9.30 call answered (wow!)
Please keep your fingers crossed for me that the very nice lady who answered has finally set up my variable dd. If it has worked then that is due entirely to the fantastic people here who helped me so much.
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