Direct debit question

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  • meldrewreborn's Avatar
    Level 91
    Well @Beki_EONNext @HannahD_EONNext @PeterT_EONNext @Han_EONNext @Bennie_EONNext @DebF_EONNext @Anasa_EONNext, what are you going to do to sort this out for @Chusty? He's been badly let down yet again, and now he's cancelled his DD. So E.On Next will charge him 8.6% more in future as things stand. It seems incredible that such a simple matter cannot be resolved quickly, efficiently and effectively at the first time of asking.
    Last edited by meldrewreborn; 29-10-22 at 11:23.
    Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but Iโ€™ll continue to express my opinions nonetheless.
  • Mailman's Avatar
    Level 60
    @Chusty

    Have you cancelled your DD instruction altogether? If yes, then you might have to reinstate it, pay one month on a fixed DD before Eon Next transfers you to Variable DD and away you go.

    When I set mine up, I contacted them sometime in February, the regular payment was taken in March and only in April did it become a true Variable Direct Debit to zeroise the account. The VDD has been taken every month since zeroising the account each time after the VDD has been taken and applied to the account.

    @JoeSoap has stated VDD is a very niche part of account management it seems but you (@Chusty) now have the document to quote from if you happen to make contact with a CS agent who states that what you wish for is impossible.
    Last edited by Mailman; 29-10-22 at 13:16.
  • Chusty's Avatar
    Level 9
    I will try again by ringing 08085015200 next week. i obviously don't want to pay more than necessary. Thank you all for your helpful posts.
  • JoeSoap's Avatar
    Level 91
    @Chusty

    Hopefully @meldrewrebornโ€™s call for forum admin assistance will bear some fruit for you and spare you the long wait on the phone.
    I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
  • DebF_EONNext's Avatar
    Community Team
    Hey @Chusty ๐Ÿ‘‹,

    Were you placed on receipt of bill version before or after you cancelled your direct debit?

    If you are on the direct debit version of the Next Flex tariff this means that the direct debit must remain in place (fixed or variable makes no difference) for the duration. If you decide to cancel your direct debit then you would be placed on the receipt of bill tariff. This is because there is a discount for people who choose to pay by direct debit, if the direct debit is no longer in place, you would no longer be eligible for the discount as you would no longer be a direct debit customer (I hope that makes sense).

    If however you decided at a later date that you wanted to return to the Next Flex direct debit version (you can choose fixed or variable direct debit) this could certainly be set up for you. It would mean you would have to set up your banking information again either through your online account or by calling our energy specialists to set it back up. Then it would be a simple tariff switch to the direct debit version ๐Ÿ˜Š
    "Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca ๐ŸŒณ

    E.ON Next Poll - How much do you know about the Priority Service Register? - If you have a spare 2 minutes ๐Ÿ•‘ we'd love if you complete our poll about the Priority Service Register ๐Ÿค—
  • Chusty's Avatar
    Level 9
    Hey @Chusty ๐Ÿ‘‹,

    Were you placed on receipt of bill version before or after you cancelled your direct debit?

    If you are on the direct debit version of the Next Flex tariff this means that the direct debit must remain in place (fixed or variable makes no difference) for the duration. If you decide to cancel your direct debit then you would be placed on the receipt of bill tariff. This is because there is a discount for people who choose to pay by direct debit, if the direct debit is no longer in place, you would no longer be eligible for the discount as you would no longer be a direct debit customer (I hope that makes sense).

    If however you decided at a later date that you wanted to return to the Next Flex direct debit version (you can choose fixed or variable direct debit) this could certainly be set up for you. It would mean you would have to set up your banking information again either through your online account or by calling our energy specialists to set it back up. Then it would be a simple tariff switch to the direct debit version ๐Ÿ˜Š

    I only cancelled the dd after all the difficulties I had trying to communicate sensibly with Eon. I intend to phone on Monday as i have tried to set up a new dd online but just got the message that it couldn't accept the form.
  • Tommysgirl's Avatar
    Guest
    @Chusty
    My mum who lived with me used to pay our energy bills by monthly variable DD. When she sadly passed away last year. I tried to transfer the DD to my bank account online, but Eon Nexts system would not let me set up a monthly Variable DD. I rang them, because, like you and many others, I did not want a fixed DD. They set the monthly variable DD up for me without any problem over the phone, and sent an email confirmation. I would phone them at 9.00 as soon as they open tomorrow, you might have to wait about an hour before they answer, but persevere, insist you want to pay by monthly variable DD, and for an email confirmation! As Mr Harry Selfridge said: "The customer is always right" ๐Ÿ˜€๐Ÿ‘
  • Chusty's Avatar
    Level 9
    @Chusty
    My mum who lived with me used to pay our energy bills by monthly variable DD. When she sadly passed away last year. I tried to transfer the DD to my bank account online, but Eon Nexts system would not let me set up a monthly Variable DD. I rang them, because, like you and many others, I did not want a fixed DD. They set the monthly variable DD up for me without any problem over the phone, and sent an email confirmation. I would phone them at 9.00 as soon as they open tomorrow, you might have to wait about an hour before they answer, but persevere, insist you want to pay by monthly variable DD, and for an email confirmation! As Mr Harry Selfridge said: "The customer is always right" ๐Ÿ˜€๐Ÿ‘

    Yes, I'll be there 9am tomorrow.
  • Chusty's Avatar
    Level 9
    9.08am rang 08085015200, option 2. 9.30 call answered (wow!)
    Please keep your fingers crossed for me that the very nice lady who answered has finally set up my variable dd. If it has worked then that is due entirely to the fantastic people here who helped me so much.