I joined E-ON next last year from EDF and prior to that with Green Network Energy. When I was with GNE, we had a SMETS2 meter which has worked correctly when I was with GNE and EDF, but ever since we joined E-ON, the day and night time readings are swapped around in the automated bills. Every few weeks I submit a manual reading to get corrected bills. But sometimes, E-ON swap these around because they think I have made a mistake. I have complained many times and this issue never gets fixed.
Anyone else got this problem?
I'm thinking about going to OFGEM because E-ON aren't taking this seriously.
@Robbie make a complaint. If they don’t fix it then you go to the ombudsman rather than OFGEM. Complaint proceeds - see blue box below.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
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