Unfortunately nothing seems to have changed. Having paid online a bill a week ago, i now have another one for £114 . I'm at an absolute loss to understand why every other company I pay bills to had no problem setting up a variable dd. Eon alone can't manage it. I will be getting out of eon assoon as i can. Right now i have just got home after a week in hospital and can expect a long drawn out recovery. All while trying to manage this nonsense.
Direct debit fiasco
- Tags for this Thread
- direct debit
- variable direct debit
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Level 901-01-23 -
GuestTommysgirl01-01-23
The bill you paid a week ago was possibly the one for usage up to 2nd December, and the new one for usage from 3rd December to the end of December, which will not be taken from your bank until mid January. Are you able to check your bills and post photos of the bill periods on here, so the forum experts @retrotecchie. @meldrewreborn and @Mailman can have a look and we can try to put your mind at rest. -
Level 6001-01-23
Just to give you a sense of the timings for my DDs.
Smart Meter Reads 1st December
Variable DD advised in statement issued 2nd/3rd December
DD taken 19th December (covering period 1st-30th November inc)
If these timings are replicated in January, my bill will appear in the next day or two and the DD some 17/18 days after this (but actual date advised on the pdf bill).Last edited by Mailman; 01-01-23 at 18:04.
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Level 6002-01-23
Bill/Statement arrived today (2nd January) after smart reads carried out in the early hours of 1st January. DD scheduled for the 17th January. Current Balance does not include the BEIS payment of £67 but I fully expect the DD amount to be £67 less than advised in the statement because of this.
Last month for example I had an energy shift payment of £0.99 credited on the 5th December and my statement DD was reduced by this amount. So as long as the BEIS payment gets credited to my eon next account by 5th January my DD will reduced from a January 1st statement balance of £230.12 to £163.12p. But if it is late for any reason, I'm sure this amount would be credited to my account (thus reducing the next month's DD) OR credited direct to my bank account. Either way I'm not losing out although cash flows would be different.
Looking towards next December, even staying with the same reduced consumption that I had this December, I would see NO BEIS reduction + a likely increase in April's EPG rates (to cost an 'average' user an extra £500 to the £3000 mark i.e 20-25% ish depending on exactly what happens to the standing charges!). So in 2023, my worst case scenario at the moment is to be paying at least an extra £46 taking the December payment to a mouth-watering £275 so easily an extra £100+ in December 2023.
I'm prepared for the worst but still hope that in 2023 things will get better in both the global and domestic energy supply markets. -
Level 9202-01-23@Mailman
That gives me even less confidence in smart metering than I already have. I manually read my dumb meter at about twenty past midnight on 01 Jan and submitted my reading on line. By the time I'd topped up my glass and popped upstairs for a wee, and came down again five minutes later my bill was waiting for me🤣🤣🤣Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Level 6002-01-23
Its who you know I guess 🤣 I don't know anyone 😞
Whenever I submitted manual reads last year from the (not so) smart meter, the electricity always came though pretty much immediately but the gas was invariably met with the dreaded 'provisional' status. Things are now better since Eon have been pulling the reads automatically on schedule (since September 2022).
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