Ok I now have a debit bill. Unfortunately it doesn't say anything about taking the payment on such and such a date. It still says I am paying by dd and they have my bank details. So why does it still look wrong. (I so wanted to say Bingo all is well!) It's just so confusing.
Direct debit fiasco
- Tags for this Thread
- direct debit
- variable direct debit
-
Level 916-12-22 -
Level 9216-12-22@Chusty
Download your full pdf bill rather than the abbreviated summary. Your payment schedule will be shown on there.
Last edited by retrotecchie; 16-12-22 at 13:03. Reason: Missing tag
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Level 916-12-22
The full bill in the downloaded pdf doesn't mention taking the payment. They have such mixed messages on my account. On one page it says I am paying by dd and qutes my name and bank account number, and then on another page it says i have no dd in place. It's just crazy.@Chusty
Download your full pdf bill rather than the abbreviated summary. Your payment schedule will be shown on there.
-
Level 9216-12-22@Chusty
I had the same experience until the lovely @DebF_EONNext sorted mine out for me...hint hint. However, until it is sorted, you can at least make a manual payment via the app or website. The fact that they have your bank details correct means they just need to actually request the payment.Last edited by retrotecchie; 16-12-22 at 13:26.
-
Community Team16-12-22Hey @Chusty,
I just had a quick look at your account and I can see what the issue is. Before I can make any changes I will need to run through security with you so I will pop you a private message 😊"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
E.ON Next Poll - How much do you know about the Priority Service Register? - If you have a spare 2 minutes 🕑 we'd love if you complete our poll about the Priority Service Register 🤗
Wondering about heat pumps? Check out this thread 👉 Air source heat pumps in winter: Busting the myth! -
Level 6016-12-22
Is this an issue you can share with the wider community? - in case this happens in the future for someone else. -
Community Team16-12-22
Sometimes there can be a direct debit in place but the payment schedule can be set to manual instead of direct debit, unfortunately our system doesn't request the payment as it doesn't recognise the DD and expects a manual payment instead. 😊 -
Level 6016-12-22
Thanks for that.
How can someone check that the payment schedule has been set to 'Direct Debit' rather than manual? Other than noticing on a bill-statement (as seen in @Chusty's last attached picture) 'As you have no Direct Debit in place, your balance is due for payment in 7 days'
I guess that most customers would falsely assume that setting up a DD would automatically set up a DD payment schedule at the same time as the instruction is set up. -
Level 916-12-22@Mailman That is what has confused me, but hopefully it is sorted now.
Powered by
