Hi all, I was one of the lucky few who grabbed v11 when it was around for about a day back in March. So, just moved house to a property that was also supplied by Eon Next and I have been given a new account number and put on the Flex tariff, despite numerous emails prior asking them to transfer me on my v11 which runs until March. I cannot get an answer by phone or email to my queries and am currently waiting on a WhatsApp response.
Anyone know if they can cancel my fixed rate because I moved? Can't find anything either way.
Cheers
Last edited by Andyaero; 19-10-22 at 12:38.
Reason: Extra info
@meldrewreborn Thanks for the tag. @retrotecchie You are 100% correct, process and all! Fancy a job? 😉
@Andyaero It is definitely possible and should have automatically been applied if the move out and move in process was completed at the same time. I'll pop you a message with some more information. 😊
If you have a fixed deal and move house, you should be able to take your deal with you. Just final readings at the old place, start readings at the new place and a change of meter details, which they would already have on file as they supply the new property.
You'd like to think it would be that easy, it appears not.
When we we knew the moving date, I contacted them, gave them all the details. They claimed the supplier at the new address was Eon, not Eon next, different company allegedly, different staff, different systems.....hmmm.
So they said can't switch. When I got here, there's mail from Eon Next to the last occupant and also to "the occupier" touting for trade. Funny that! So I contacted them, " Yes we supply that property " Hmmmmm! But they ignore all mention of my old fixed rate! They've happily set me up on a new contract, but that wasn't what I asked for and they ignore all communication. I am finding it impossible to actually talk to anyone and get an answer.
what say you @Beki_EONNext. Is this possible or not?
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Shout out to @Beki_EONNext who has gone above and beyond and sorted this for me, a true superstar, I'm back on the v11 deal in the new property, thanks for everything!
And also to @meldrewreborn for bringing it to her attention!
Cheers all!
Bit of a query with this my bills are showing I'm on the correct v11 rates, 27.63p/kWh and 44.75p/day.
But I've joined the Bright app who say via my meter I'm being charged 29.099p/kWh and 51.77p/day......they say they have this info via running a service request 4.11 to retrieve the tariff info.
So is there something amiss?
The tariffs are sent to the smart meter. In home displays and I suspect apps get their data from the meters. Therefore you want customer services to update the tariffs on the meter. Sometimes rate differences are due to them being quoted ex VAT or VAT inc, the rates that you have stated, typo’s excluded, appear not to fal into that trap.
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