This is the second week running since eon next updated the tariffs for the Gas and Electricity, but I am struggling with getting the online account updated for charges on the readings submitted.
Attempts have been made to get the customer service to look into why their system is not updating as before but seem to be slow in response.
This is a customer to customer forum and not a backdoor entry to customer services. These are my calculated rates for DD which may help you. Shout if you want prepayment or payment on receipt of bill (not DD)rates.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
I'm so sorry to hear about the issues you've been experiencing previously 😥
I know it's been a while and we've made a few updates since then that hopefully have helped create a better in app experience. If you're experiencing any issues with the app at all or have any questions relating to tariff and rates, we'd be happy to help!
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