What is the utter point in smart meters if they insist on using annual estimated bills?
Eon take a monthly reading from me. Surely I should be able to select an option which allows me to pay exactly for the amount of energy used whether its £2000pm in winter, or £100pm in summer?
They are sat on nearly £400 of credit at the moment. I’ve vastly changed spending habits (disposal of hottub etc) so have now requested for reductions to my direct debit and a refund back of my credit on a few occasions, but nothing.
They begrudgingl after several requests reduced my DD to what I believe will be my current estimated monthly cost over the next 12 months, but have still a few weeks after requesting still not issued a refund for the credit on account.
Why should they insist on this being held in your account rather than my own? You already have £400 from the Gov for millions of customers whhich i expect you're earning a tidy sum of interest on.
Eon take a monthly reading from me. Surely I should be able to select an option which allows me to pay exactly for the amount of energy used whether its £2000pm in winter, or £100pm in summer?
They are sat on nearly £400 of credit at the moment. I’ve vastly changed spending habits (disposal of hottub etc) so have now requested for reductions to my direct debit and a refund back of my credit on a few occasions, but nothing.
They begrudgingl after several requests reduced my DD to what I believe will be my current estimated monthly cost over the next 12 months, but have still a few weeks after requesting still not issued a refund for the credit on account.
Why should they insist on this being held in your account rather than my own? You already have £400 from the Gov for millions of customers whhich i expect you're earning a tidy sum of interest on.
Last edited by stut4; 18-10-22 at 15:40.
