[Beki]

Update 15 March 2023 - Fixed tariff customers.

The government has introduced a floor unit price because some people will have fixed at much lower prices some time ago, meaning their annual payments will already be below the £2,500 average set by the government’s Energy Price Guarantee (EPG).

Unit price reductions of up to 17p/kWh for electricity and 4.2p/kWh for gas (1 October to 31 December 2022), 31.8/kWh for electricity and 6.4p/kWh for gas (1 January to 31 March 2023) and 16.6p/kWh for electricity and 2.2p/kWh for gas (1 April to 30 June 2023) will apply to fixed tariff customers to bring their unit prices down to, but not below, the floor unit price. Customers on fixed rate tariffs that are already below the floor unit prices will continue to enjoy those low prices, but won't receive a further discount for the duration of their fixed term.
A small number of fixed price customers may not be brought down to the floor but they can switch to SVT which may benefit them more. We will write to these affected customers.
The floor unit prices vary by region and payment type but for electricity the average is at 34p/kWh and for gas the average is at 10.3p/kWh for Direct Debit customers in Great Britain with typical energy consumption. These floor prices remain unchanged from 1 October 2022 through to 30 June 2023.

Update 27 Oct 2022: This is an update to let those of you know, who are currently on Fixed tariffs, what will be happening with your prices.

Fixed tariff that is currently set below the EPG rate for your area: If you're currently on a fixed tariff (this will be few of you) that is set below what the EPG rates are as of 1st Oct, you'll remain on this tariff for the duration of the tariff term, then roll onto the standard variable tariff once this comes to an end.

Fixed tariff which is priced above the EPG rates for your area: If you're on a fixed tariff which is priced higher than the EPG rates, the adjustment to unit rates across these tariffs means that we've been unable to alter them down low enough so that you're only paying the capped rates laid out for 1st Oct 2022 - 30th March 2023. Due to this, everyone on these tariffs will now be moved to the Standard Variable Tariff, the Next Flex, so that you will benefit from the EPG unit rates until 30th March 2023. If this hasn't happened for you yet, you should receive information about this shortly via an email or letter, and any charges will be backdated to 1st October so that you don't miss out.

If you're moved off of your fixed tariff to the Next Flex tariff, you won't pay higher than your original fixed priced contract regardless of what happens in April.

This means if we've had to move you to the Next Flex tariff so that you're paying the government EPG rates and your fixed tariff was due to run, as an example, until 17th June 2023, then you won't pay anything higher than what was agreed on the fixed tariff you had taken out, which we had to move you from, until after 17th June 2023 (please bear in mind, the dates here are an example)

Once we have clarity from the government on what will happen to energy prices from 1st April onwards, we'll be in touch with all of our customers to let you know what will happen next.

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We are aware of an ongoing issue affecting customers on a fixed price tariff, where the unit prices and standing charges are incorrect.

The Community Team have raised this for investigation as we have seen multiple posts and reports of this happening to members of the Community.

We would like to ask members who are affected by this issue to pop a comment below with your current tariff only. (Please don't share your personal information in this public space, including account numbers etc)

We will be using this thread to post any further developments we get - plus it keeps the threads organised!

Thank you for your ongoing patience,
Beki
E.ON Next Community Manager

[Nobbert10]

@Beki_EONNext

Our current tariff is Next Online v8, dual fuel with payment via DD. Ends 31 October 2022. The Next Flex Tariff renewal is quoting the incorrect higher unit prices of 44p electric & 28p gas, and not the Government agreed capped unit rates of 34p electric & 10p gas (approx).

I am relieved to see this error has now been recognised, but when will it be resolved, please? Thank you!

[meldrewreborn]

@Nobbert10

these are my calculations. They're quite accurate but obviously unofficial.

		VAT EX	VAT EX	VAT EX		VAT incl	VAT incl	VAT incl
Electricity		OFGEM maximum standing charge per day £'s	OFGEM derived likely unit price £'s	OFGEM Unit price less EPG (17p)£'s		OFGEM maximum standing charge per day £'s	OFGEM derived likely unit price £'s	OFGEM Unit price less EPG (17p)£'s
North West		0.4120	0.4888	0.3188		0.4326	0.5132	0.3347
Northern		0.4755	0.4770	0.3070		0.4993	0.5009	0.3224
Yorkshire		0.4719	0.4845	0.3145		0.4955	0.5087	0.3302
Northern Scotland		0.4864	0.4849	0.3149		0.5107	0.5091	0.3306
Southern		0.4230	0.4959	0.3259		0.4442	0.5207	0.3422
Southern Scotland		0.4825	0.4915	0.3215		0.5066	0.5161	0.3376
N Wales and Mersey		0.4628	0.5127	0.3427		0.4859	0.5383	0.3598
London		0.3158	0.5109	0.3409		0.3316	0.5364	0.3579
South East		0.4065	0.5063	0.3363		0.4268	0.5316	0.3531
Eastern		0.3708	0.5039	0.3339		0.3893	0.5291	0.3506
East Midlands		0.4359	0.4844	0.3144		0.4577	0.5086	0.3301
Midlands		0.4681	0.4912	0.3212		0.4915	0.5158	0.3373
Southern Western		0.5014	0.4925	0.3225		0.5265	0.5171	0.3386
South Wales		0.4683	0.4935	0.3235		0.4917	0.5182	0.3397
		VAT EX	VAT EX	VAT EX		VAT incl	VAT incl	VAT incl
GAS		OFGEM maximum standing charge per day £'s	OFGEM derived likely unit price £'s	OFGEM Unit price less EPG (4.2p)£'s		OFGEM maximum standing charge per day £'s	OFGEM derived likely unit price £'s	OFGEM Unit price less EPG (4.2p)£'s
North West		0.2713	0.1405	0.0985		0.2849	0.1475	0.1034
Northern		0.2713	0.1393	0.0973		0.2849	0.1463	0.1022
Yorkshire		0.2713	0.1397	0.0977		0.2849	0.1467	0.1026
Northern Scotland		0.2713	0.1400	0.0980		0.2849	0.1470	0.1029
Southern		0.2713	0.1418	0.0998		0.2849	0.1489	0.1048
Southern Scotland		0.2713	0.1400	0.0980		0.2849	0.1470	0.1029
N Wales and Mersey		0.2713	0.1407	0.0987		0.2849	0.1477	0.1036
London		0.2713	0.1423	0.1003		0.2849	0.1494	0.1053
South East		0.2713	0.1402	0.0982		0.2849	0.1472	0.1031
Eastern		0.2713	0.1404	0.0984		0.2849	0.1474	0.1033
East Midlands		0.2713	0.1397	0.0977		0.2849	0.1467	0.1026
Midlands		0.2713	0.1406	0.0986		0.2849	0.1476	0.1035
Southern Western		0.2713	0.1415	0.0995		0.2849	0.1486	0.1045
South Wales		0.2713	0.1412	0.0992		0.2849	0.1483	0.1042

[Marypw]

Yes, I am on v19, with a current tariff of 43.45p/kWh, and 37.92 per day in the Eastern region. I switched from v7 on 6th October. I have now received a "customer service gesture" of about £8.
Please include me in your investigation.

[onyourbike]

On V19 and despite multiple claims that it would be sorted still showing as this:

Electricity

Next Online v19
Fixed term ends 01/10/2023
41.30 p/kWh 48.91 p/day(All rates inc. VAT)

Gas

Next Online v19
Fixed term ends 01/10/2023
10.55 p/kWh 27.22 p/day(All rates inc. VAT)

[Mailman]

On V18 tariff

Had recent bill and EPG max reductions only applied (17p/kWh (E) and 4.2p/kWh (G)). Gas unit price now at the floor of Next Flex Variable rate but Electricity unit rate still above it (34.01p/kWh instead of 32.24p/kWh (both figures VAT inclusive). Small customer service gesture applied to my account due to over-charging although no explanation as to precise methodology behind the gesture.

Interestingly the details on V18 on the Previous tariffs for my postcode show the V18 tariffs MINUS the EPG deductions rather than the original tariffs. The rates shown below from Eon Next website are the same as per my account. Not that important now but come April 1st they will be, as I assume I would revert to (unadjusted)V18 rates at that date although this is crystal ball gazing.


Online account shows the same rates

[MCeeJay]

South West




I too was told via email to stick with the v19 fix because the rates would be adjusted to match the EPG, which would be fine if they were - but they are not!

As others have suggested here, we may be better off on fixed tariffs next April anyway, but it would be good to see the proper EPG rates applied for the next 6 months!

[meldrewreborn]

@MCeeJay

If your readings are in place the correct rates can be applied retrospectively -that they are wrong now doesn't mean that much. monitor your consumption in kWh or Cu mt - if you get used to that it doesn't matter when prices change, the consumption will remain in the same units

These are my calaculated rates:

		VAT EX	VAT EX	VAT EX		VAT incl	VAT incl	VAT incl
Electricity		OFGEM maximum standing charge per day £'s	OFGEM derived likely unit price £'s	OFGEM Unit price less EPG (17p)£'s		OFGEM maximum standing charge per day £'s	OFGEM derived likely unit price £'s	OFGEM Unit price less EPG (17p)£'s
North West		0.4120	0.4888	0.3188		0.4326	0.5132	0.3347
Northern		0.4755	0.4770	0.3070		0.4993	0.5009	0.3224
Yorkshire		0.4719	0.4845	0.3145		0.4955	0.5087	0.3302
Northern Scotland		0.4864	0.4849	0.3149		0.5107	0.5091	0.3306
Southern		0.4230	0.4959	0.3259		0.4442	0.5207	0.3422
Southern Scotland		0.4825	0.4915	0.3215		0.5066	0.5161	0.3376
N Wales and Mersey		0.4628	0.5127	0.3427		0.4859	0.5383	0.3598
London		0.3158	0.5109	0.3409		0.3316	0.5364	0.3579
South East		0.4065	0.5063	0.3363		0.4268	0.5316	0.3531
Eastern		0.3708	0.5039	0.3339		0.3893	0.5291	0.3506
East Midlands		0.4359	0.4844	0.3144		0.4577	0.5086	0.3301
Midlands		0.4681	0.4912	0.3212		0.4915	0.5158	0.3373
Southern Western		0.5014	0.4925	0.3225		0.5265	0.5171	0.3386
South Wales		0.4683	0.4935	0.3235		0.4917	0.5182	0.3397
		VAT EX	VAT EX	VAT EX		VAT incl	VAT incl	VAT incl
GAS		OFGEM maximum standing charge per day £'s	OFGEM derived likely unit price £'s	OFGEM Unit price less EPG (4.2p)£'s		OFGEM maximum standing charge per day £'s	OFGEM derived likely unit price £'s	OFGEM Unit price less EPG (4.2p)£'s
North West		0.2713	0.1405	0.0985		0.2849	0.1475	0.1034
Northern		0.2713	0.1393	0.0973		0.2849	0.1463	0.1022
Yorkshire		0.2713	0.1397	0.0977		0.2849	0.1467	0.1026
Northern Scotland		0.2713	0.1400	0.0980		0.2849	0.1470	0.1029
Southern		0.2713	0.1418	0.0998		0.2849	0.1489	0.1048
Southern Scotland		0.2713	0.1400	0.0980		0.2849	0.1470	0.1029
N Wales and Mersey		0.2713	0.1407	0.0987		0.2849	0.1477	0.1036
London		0.2713	0.1423	0.1003		0.2849	0.1494	0.1053
South East		0.2713	0.1402	0.0982		0.2849	0.1472	0.1031
Eastern		0.2713	0.1404	0.0984		0.2849	0.1474	0.1033
East Midlands		0.2713	0.1397	0.0977		0.2849	0.1467	0.1026
Midlands		0.2713	0.1406	0.0986		0.2849	0.1476	0.1035
Southern Western		0.2713	0.1415	0.0995		0.2849	0.1486	0.1045
South Wales		0.2713	0.1412	0.0992		0.2849	0.1483	0.1042

[BLD]

I'm on V19 and unit rates are also showing as above the EPG levels (I'm in the South East).

[Beki]

Thank you all so much for sharing all this information. Just coming here to let you know that it has been picked up and I should get more information tomorrow or Friday. I will keep nudging where I can. Thanks for your patience. 🙏