I set up a direct debit as a new customer last month, then around a week or two later received a bill stating I don’t have a direct debit in place. The response I received in garbled English via an email query was really unhelpful:
“Apologies for the unexpected email I do see too you not on a direct debit please do ignore.”
So,
1. Is my direct debit going to be used or not and if not will I have to make manual payments?
2. I’ve already missed the due date of +7 days from the bill. So am I late? Will this affect my credit score?
3. What date does the DD get taken? I can’t find this information in my account.
@db99
this is mainly a customer to customer forum, so we can only give an opinion. I get an email a few days before the DD is taken - you can also check with you bank whether the DD ha been set up. I think this will not cause you any difficulty.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and think the smart meter programme is a waste of our money. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
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