Eon should not be cutting off anybody pre payment customers’ electric! They have been given the money to pay for the electricity, it should be allowed to use further Emergency Credit until vouchers are received. I think it’s disgusting cutting people off when they have been paid a huge amount of money upfront by the Government specifically to help their customers through difficult periods, and what do they do? Sit on the vouchers to the last minute, and then cut the electric off when we haven’t the money to top up, until the vouchers arrive!!
I certainly hope they don't allow people to run out if they can't afford to top-up. As I suggested on your other thread you could try tagging one of the staff here if you are desperate.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
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