hi. I just moved in a new property, sent an email to open an account, however, there's no reply. I haven't received any post from E.on next so I don't have any info of the original acc.
What can I do?
Customer Service are snowed under at present due to all the changes on 1st October. Replies to emails etc can take several days at present. If you need to talk to them urgently you will need to phone them. You may have to wait on hold for hours but if you can phone as soon as they open at 9am then there's a possibility you'll get through in minutes.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
Customer Service are snowed under at present due to all the changes on 1st October. Replies to emails etc can take several days at present. If you need to talk to them urgently you will need to phone them. You may have to wait on hold for hours but if you can phone as soon as they open at 9am then there's a possibility you'll get through in minutes.
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