[petem]

Hi there.

Has anyone else received a text from Eon this week saying they have noticed you haven’t topped up for a while and if everything is ok?

I’ve been topping up regularly so this message has me worried that they aren’t receiving my payments, and when my next meter reading comes around it will show a discrepancy and I’ll be charged hundreds!

Possibly related is I wasn’t aware of the switch to Eon Next until I started looking into the above issue, so have been using my original gas card (I don’t think a Next one had been sent to me).

I tried contacting Eon over WhatsApp 4 days ago but no reply, and have been on hold with them for over 2 hours over 2 separate attempts.

Anyone have any advice?

[petem]

@meldrewreborn

Finally managed to get through to Eon Next on the phone today and everything is sorted. Thanks for your time.

For the benefit of anyone else that finds themselves in the same boat as me, I was advised that they can see my top ups and the text message was sent in error due to a fault in their automated text messaging service. I was also advised that I am fine to continue using my old Eon gas card to top up as this remains compatible.

[meldrewreborn]

@petem

Can you clarify, were you with Eon, and have now been migrated to Eon next? When you say you got a text from Eon, do you mean that or Eon Next? When you have been trying to make contact is that with Eon or Eon next?

the EON and Eon Next accounting platforms are entirely different, and they are legally different companies. So, some precision is needed and your post doesn't have that.

[petem]

@meldrewreborn

Thanks for the reply and apologies for the ambiguity.

Was originally with Eon and have been moved to Eon Next.

Text was from Eon Next and my WhatsApp and phone attempts have been to Eon Next as well.

[meldrewreborn]

@petem

OK

So how long ago do you think you were moved over? I thought the move was last year, but I could be wrong on that as I was never an Eon customer. Because you mentioned topping up, do you have a prepayment meter? But then you mention meter readings which implies a credit meter. What type of meter do you have and how have you been making payments? via a shop or by direct debits or standing orders. Sorry its so many questions but its difficult to advise without being certain of the situation, and some of here are better on prepayment meters than others, and similarly for credit meters.

[petem]

@meldrewreborn

Sorry if my terminology is causing confusion - not an expert on this by any means!! You are helping me understand a bit more though.

According to messages in my online Eon Next account we were migrated in May this year (however - this slipped me by at the time).

We top up at the shop.

Regarding meter readings, we have had a few visits (maybe annual) from Morrison Electrical Services on behalf of Eon. I had assumed these were meter readings but maybe were something else?? Not too important right I suppose…

[meldrewreborn]

That’s good to know.

[ChillyUpNorth]

@petem

I used to get them often, despite topping up once a month as I got paid. I ignored them. Almost as annoying as having them send someone round to do a 'gas safety check' which basically involved a bloke rocking up on a Saturday because guess what? I work in the week, glancing at the meter and buggering off again.