So after being sat on the phone for 2 and a half hours on hold there was still no reply. My query was why is my monthly bill that's fixed at £54 per month, suddenly changed to £207 per month and gets taken from my account when it's not due. I'd like it back please, because of eon stealing my money I have no money to feed myself or my cats or pay any other bills.
If what you say is absolutely correct and true, under the Direct Debit Guarantee you can phone your bank, invoke the guarante,e and get the Direct Debit instantly (yes i really mean that) reversed.
If there's more than you have said to the story, then the advice could be different.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@Cwhite E.on did this to me several times. They changed my direct debit without telling me and took the money without telling me. I just happened to see it on my bank statement. Retrotecchie is correct, you can contact your bank and ask them to reverse the charges. I got all my payments back. Once I had spoken to E.on and sorted out the issue, I paid what I owed.
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