Have E.ON Next elec. smart meter but E.ON Next won't install gas smart meter. Why?

Level 91

meldrewreborn

13-01-23

@GrahamDouglas

May I ask what sort of account you currently have - is the downgrading due to you being on a prepayment or E7/E10 meter? otherwise I'm struggling to understand the downgrading bit.

Whatever the reply, the performance of E.On Next in this matter is totally shambolic and beyond ridiculous. I'd strongly suggest you raise another complaint, and to keep holding the company to account. To prevent the installation of a smart gas meter for what are essentially internal administrative matters is crazy. And to charge you for this downgrading considering their complete lack of service to you over this matter adds insult to injury.

Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.

Level 7

GrahamDouglas

13-01-23

Originally Posted by meldrewreborn

@GrahamDouglas

May I ask what sort of account you currently have - is the downgrading due to you being on a prepayment or E7/E10 meter? otherwise I'm struggling to understand the downgrading bit.

Whatever the reply, the performance of E.On Next in this matter is totally shambolic and beyond ridiculous. I'd strongly suggest you raise another complaint, and to keep holding the company to account. To prevent the installation of a smart gas meter for what are essentially internal administrative matters is crazy. And to charge you for this downgrading considering their complete lack of service to you over this matter adds insult to injury.

Hi! We have no prepayment meters whatsoever---just a regular/standard credit account (Standard SC DD). I think the "downgrading" is replacing the smart electricity meter with a regular one, then replacing both regular meters (gas + electric) with smart meters so that they will work. Well I'm told it will work on here and something different when I spoke to an "Energy Specialist".

I agree, my experience with EON Next on this issue has been terrible: utterly shambolic---and charging me to fix this (their) fiasco is beyond outrageous. I don't blame individual staff (on here) who I guess have tried to help but can only work within the bounds of their jobs/remit. I'm going to have make a complaint and continue by escalating until it is resolved. I will not give up or become fatigued by corporate intransigence.

Last edited by GrahamDouglas; 13-01-23 at 19:21. Reason: typos

Level 7

GrahamDouglas

18-01-23

Originally Posted by DebF_EONNext

That doesn't sound right unless something has changed that I've missed. Let me do a bit more digging for you and I will get back to you 😊

Hi @DebF_EONNext, hope you had a great weekend. Do you have any news on the above?

Cheers!
Graham

Level 7

GrahamDouglas

26-01-23

Originally Posted by GrahamDouglas

Hi @DebF_EONNext, hope you had a great weekend. Do you have any news on the above?

Cheers!
Graham

Hi @DebF_EONNext, hope you don't mind me nudging you again regarding the above.

All best wishes
Graham

Level 1

Mstty

26-01-23

@GrahamDouglas did you make your complaint?

Level 7

GrahamDouglas

26-01-23

Originally Posted by Mstty

@GrahamDouglas did you make your complaint?

Hi, and thanks for your reply. No complaint has been filed yet because I'm still hoping the conflicting advice regarding meter downgrading (referred to above) could be clarified here—was the "Energy Specialist" correct or not?

kind regards
Graham

Level 1

Mstty

26-01-23

@GrahamDouglas I personally would not be waiting 3 nearly 4 months

I would have that complaint in and then ask them to sort it out or issue a deadlock letter for you to take to the ombudsman.

I Have found customer service has plummeted, as well as knowledge in the energy industry so sometimes things need a little more ooomppf behind them

Level 7

GrahamDouglas

26-01-23

Thanks @Mstty. I have already lodged 1 formal complaint (asking why a gas smart meter will not be fitted) to which the non-answer was (literally) "it is a business decision". The full text of their response is listed elsewhere in this thread.

Level 7

GrahamDouglas

26-01-23

The text was:

"Good morning,
This is an update in regards to a recent complaint,

You asked for a complaint to be raised in regards to a gas smart meter,

Unfortunately Eonnext are not currently installing gas smart meters where the customer already has an electricity smart meter, this is a business decision and may change in the future,

Your complaint has been closed, but the feedback has been recorded reviewed,

I am sorry I could not assist in this matter any further,

Kind Regards"

Level 91

meldrewreborn

26-01-23

@GrahamDouglas

if you go to the ombudsman then the supplier will wait for that process to complete before they do anything. So whether there is any benefit to going that way is debatable.
as I’ve said elsewhere I personally don’t see smart gas meters as being as useful as smart electricity meters, and even for the latter I see few benefits. But if you want one I fully support your desire and expectation.