As the companies themselves don't actually install meters themselves, but use regional teams of engineers that install meters on behalf of all the different energy companies, I would imagine that lack of available meter installation appointments or even meters themselves may be area dependant to some extent, rather than supplier dependant. But you may get lucky. Some companies seem to have more leverage than others.
Last edited by retrotecchie; 12-01-23 at 14:08.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
As the companies themselves don't actually install meters themselves, but use regional teams of engineers that install meters on behalf of all the different energy companies, I would imagine that lack of available meter installation appointments or even meters themselves may be area dependant to some extent, rather than supplier dependant. But you may get lucky. Some companies seem to have more leverage than others.
Hi. Many thanks for your reply. The aforementioned fiasco is completely unrelated to the availability of installation appointments but a very long-standing refusal to install a gas smart meter due to mechanisms used to transfer our account from Npower. We have an electricity smart meter but cannot get a gas smart meter installed. After I lodged a formal complaint I was told "it's a business decision" (basically "tough luck"). There are no known technical issues on our side (see comments on this thread), merely some (unspecified) software issues on EON next's computer systems.
Long, long story: see the thread.
Cheers.
Last edited by GrahamDouglas; 12-01-23 at 14:47.
Reason: typo
Thanks for your patience waiting for a reply from me, sorry it took a little longer than expected I have been trying to get the right answer for you. It is as I suspected unfortunately, we can now fit smart when gas and electric are on different accounts however as you already have electricity smart installed we are unable to install gas as there is already a comissioned meter in the property the gas meter wouldn't communicate and would just work like a standard credit meter.
An alternative option would be downgrading your electric meter back to classic credit then installing smart on both the gas and electric at the same time, however this comes with a charge for a meter downgrade of £235.00.
I know this isn't quite the update you really wanted however the option is there if you choose. Of course you are free to switch suppliers at any point, we would hate to see you go however you are well within your right to do so, we don't charge any exit fees so if you did decide to switch hopefully that will be one thing less to worry about 😊 If you did want to go down the meter downgrade route pop our energy specialists a message and they will be able to get the ball rolling for you.
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
Thanks for your patience waiting for a reply from me, sorry it took a little longer than expected I have been trying to get the right answer for you. It is as I suspected unfortunately, we can now fit smart when gas and electric are on different accounts however as you already have electricity smart installed we are unable to install gas as there is already a comissioned meter in the property the gas meter wouldn't communicate and would just work like a standard credit meter.
An alternative option would be downgrading your electric meter back to classic credit then installing smart on both the gas and electric at the same time, however this comes with a charge for a meter downgrade of £235.00.
I know this isn't quite the update you really wanted however the option is there if you choose. Of course you are free to switch suppliers at any point, we would hate to see you go however you are well within your right to do so, we don't charge any exit fees so if you did decide to switch hopefully that will be one thing less to worry about 😊 If you did want to go down the meter downgrade route pop our energy specialists a message and they will be able to get the ball rolling for you.
Hi, thank you for the reply.
To be honest, after the enormous amount of my time and the effort I have put into trying to sort this out---including MULTIPLE phone calls to you---trying to resolve a problem that is absolutely NO FAULT Of MINE---that to charge me £235 for "a meter downgrade" is quite outrageous. In truth, I'm shocked you would even suggest that. The very least EON could do is rectify this free of charge as something towards a gesture of goodwill and trying to value your customers.
Thank you
Graham
Last edited by GrahamDouglas; 13-01-23 at 11:16.
Reason: typo
Hey @GrahamDouglas this would be something that you could raise with an energy specialist. Do you currently have a live complaint open? If not you can find our complaints handling procedure here https://www.eonnext.com/unhappy 😊
Hey @GrahamDouglas this would be something that you could raise with an energy specialist. Do you currently have a live complaint open? If not you can find our complaints handling procedure here https://www.eonnext.com/unhappy 😊
Hi, many thanks.
No, I don't have any open complaints. I will now try to resolve this with an energy specialist... thank you for the advice to date. Wish me luck, and continued strength to see this through...
I called an Energy Specialist. I spoke to someone, explained the problem, I got a sort of answer which contradicts what was said above. I was told it is technically possible to "downgrade" the electricity smart meter (to conventional credit) but it is not possible to get that done now [o reason given/known] BUT even if the electricity smart meter was downgraded I still CANNOT get a gas smart meter and an electricity smart meter because of the way the Npower accounts are set up. So there would be no purpose at all to downgrade the electricity smart meter.
I despair.
Last edited by GrahamDouglas; 13-01-23 at 13:34.
Reason: typo
Hi @DebF_EONNext, sorry to bug you again, but can you find out IF the Energy Specialist is correct, or not? If I do downgrade the electricity smart meter, pay your fee of £235, WILL it DEFINITELY be possible to install both smart meters? The Energy Specialist also seemed to think that EON are NOT doing those meter downgrades at the moment---nor did she know when they might do it (if ever). Is that true?
Hi @DebF_EONNext, sorry to bug you again, but can you find out IF the Energy Specialist is correct, or not? If I do downgrade the electricity smart meter, pay your fee of £235, WILL it DEFINITELY be possible to install both smart meters? The Energy Specialist also seemed to think that EON are NOT doing those meter downgrades at the moment---n🤔or did she know when they might do it (if ever). Is that true?
That doesn't sound right unless something has changed that I've missed. Let me do a bit more digging for you and I will get back to you 😊
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
